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 17.10.2017
 Sydney
 Permanent / Full Time

A great opportunity exists to develop your career in finance with a expanding organisation as a mortgage collections officer
National mortgage provider is seeking a competent collections officer to chase down customers that have fallen late in their mortgage repayments. The company is located close to public transport and offers opportunities to expand your career. 

This role requires one to be competent in delivering first class customer service whilst achieving appointed targets and goals. In return you will be working with a supportive and close knit team with great career progression opportunities and surrounded by a positive and dynamic team culture. 

Collections Officer Requirements: 
  • Strong customer service experience 
  • Managing accounts that are in arrears for 90+ days 
  • Banking and Finance background 
  • Exposure to collections is ideal but not essential. 
  • Demonstrated capability of achieving monthly targets and SLAs 
  • Aptitude for learning and and to pick up processes quickly 
  • Excellent communication skills
This organisation places importance on a worklife balance and offers free on site pool and gym facilities, development opportunities, discount and benefits for the nearby shopping centre. 

For more information regarding the collections officer role, please call Theresa on 80421658 or email me your resume to theresa@employ.com.au
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 17.10.2017
 Sydney
 Permanent / Full Time

Dispute Case Manager with dispute resolution experience and RG 165 knowledge to start immediately for a home loan provider based in Rhodes.
A busy national mortgage provider and house hold name in banking and finance would like an experienced Dispute Case Manager to join their team in Rhodes immediately. 
As a Dispute Case Manager you will have an aptitude for complaint resolutions, capable of high level written and verbal responses in a professional manner and in depth knowledge of regulatory guidelines. 

RESPONSIBILITIES:  
  • Investigating verbal and written complaints that were escalated both internally and via third party authorities including FOS and CIO. 
  • Constant communication with various regulators and parties involved. 
  • Oversee the complaints management process
  • Tracking resolutions in accordance to internal policy, procedure and ASIC Regulatory Guide
QUALITIES: 
  • Prior dispute resolution experience 
  • Solid understanding of Regulatory Guide 165
  • In depth knowledge of banking and financial products and processes
  • Strong attention to detail and analytical skills
  • Advanced verbal and written communication skills.
  • Ability to prioritise and multi task
Free onsite Pool and Gym including classes, great development & progression opportunities, and benefit/discount card for nearby shopping centres.

If this Dispute Case Manager position sounds like you, apply now or feel free to contact me to discuss further via theresa@employ.com.au or 02 8042 1658.
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 16.10.2017
 Sydney
 Permanent / Full Time

Lead 5 direct reports and more than 20 indirect staff in general claims. Create a high performing culture, improving processes to deliver outcomes.
Great opportunity to work in a positive, forward thinking and innovative environment in general claims where you can add value and make a difference.


RESPONSIBILITIES:

  • Manage 5 direct reports across 4 teams in general claims (travel) from fasttrack to complex and major loss
  • Coach and mentor staff to develop a high performing culture
  • Act as a referral point for claims
  • Ensure Service Levels are being adhered to
  • Manage technical claims and deal with third parties such as medical providers, insurers, underwriters, lawyers, recovery agents
  • Conduct audits / review of claims
  • Assess processes to identify and implement improvements that add value to the business and/or reduce costs
  • Identify and manage recovery opportunities
  • Build strong working relationships with key stakeholders

SKILLS/EXPERIENCE:

  • Strong leadership experience 
  • Sound knowledge of general claims (travel insurance preferred but not essential)
  • Excellent communication and relationship building skills
  • Proactive attitude
  • Sound PC skills - MS Office

If you are interested in this challenging and varied role then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 16.10.2017
 Sydney
 Permanent / Full Time

Complaints Case Manager with complaint resolution experience and RG 165 knowledge to start immediately for a home loan provider based in Rhodes.
A busy national mortgage provider and house hold name in banking and finance would like an experienced Complaints Case Manager to join their team in Rhodes immediately. 
As a Complaints Case Manager you will have an aptitude for complaint resolutions, capable of high level written and verbal responses in a professional manner and in depth knowledge of regulatory guidelines. 

RESPONSIBILITIES:  
  • Investigating verbal and written complaints that were escalated both internally and via third party authorities including FOS and CIO. 
  • Constant communication with various regulators and parties involved. 
  • Oversee the complaints management process
  • Tracking resolutions in accordance to internal policy, procedure and ASIC Regulatory Guide
QUALITIES: 
  • Prior dispute resolution experience 
  • Solid understanding of Regulatory Guide 165
  • In depth knowledge of banking and financial products and processes
  • Strong attention to detail and analytical skills
  • Advanced verbal and written communication skills.
  • Ability to prioritise and multi task
Free onsite Pool and Gym including classes, great development & progression opportunities, and benefit/discount card for nearby shopping centres.

If this Complaints Case Manager position sounds like you, apply now or feel free to contact me to discuss further via theresa@employ.com.au or 02 8042 1658.
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 12.10.2017
 Sydney
 Permanent / Full Time

Seeking an experienced Complaint Resolutions Officer to join a mortgage provider in Rhodes to start immediately.
Renowned home loan provider is seeking an experienced complaint resolutions officer to join their team in Rhodes immediately. 

As a Complaint Resolution Officer you will be responsible for investigating, resolving and providing high quality responses to escalated customer complaints within set timeframes.

RESPONSIBILITIES: 
 
  • Indepth case assessment and investigation of any disputes from all channels
  • Problem solving and negotiating skills to facilitate the appropriate resolution of disputes
  • Communicating effectively with all stakeholders in a professional and timely manner
  • Tracking resolutions in accordance to internal policy, procedure and ASIC Regulatory Guide
QUALITIES: 
  • Solid banking and finance background
  • Strong attention to detail and analytical skills
  • Advanced computer knowledge 
  • Strong verbal and written communication skills.
  • Ability to prioritise and multi task
Free onsite Pool and Gym including classes, great development & progression opportunities, and benefit/discount card for nearby shopping centres.

If this complaint resolutions officer position sounds like you, apply now or contact me to discuss further via theresa@employ.com.au or 02 8042 1658.
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 10.10.2017
 Sydney
 Permanent / Full Time

Dispute resolutions officer with complaint resolution experience and RG 165 knowledge to start immediately for a home loan provider based in Rhodes.
A busy national mortgage provider and house hold name in banking and finance would like an experienced Dispute Resolutions Officer to join their team in Rhodes immediately. 
As a dispute resolutions officer you will have an aptitude for complaint resolutions, capable of high level written and verbal responses in a professional manner and in depth knowledge of regulatory guidelines. 

RESPONSIBILITIES:  
  • Investigating verbal and written complaints that were escalated both internally and via third party authorities. 
  • Constant communication with various regulators and parties involved. 
  • Oversee the complaints management process
  • Tracking resolutions in accordance to internal policy, procedure and ASIC Regulatory Guide
QUALITIES: 
  • Prior dispute resolution experience 
  • Solid understanding of Regulatory Guide 165
  • In depth knowledge of banking and financial products and processes
  • Strong attention to detail and analytical skills
  • Advanced verbal and written communication skills.
  • Ability to prioritise and multi task
Free onsite Pool and Gym including classes, great development & progression opportunities, and benefit/discount card for nearby shopping centres.

If this dispute resolutions officer position sounds like you, apply now or feel free to contact me to discuss further via theresa@employ.com.au or 02 8042 1658.
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 10.10.2017
 Sydney
 Contract or Temp

Immediate vacancy in an established financial services organisation for a Mortgage Administrator.
This organisation is an established financial services organisation specialising within outsourced mortgage processing. Due to increased volumes and growth, they currently have a rare opportunity available for a Mortgage Administrator to join their Discharges Team.

As a Mortgage Discharge Administration Officer you will be responsible for managing the process and communication of all discharge applications. 

Tasks include:
  • Lodging new discharge instructions
  • Preparing final payout figures and transfer information 
  • Working within the SLA agreed time-frame while maintaining quality and accuracy targets 
The successful candidate will have:
  • Strong attention to detail 
  • The ability to perform well under pressure in a fast paced environment 
  • A positive attitude 
  • Mortgage discharge experience is desirable, but not essential
This organisation places importance on maintaining a work/life balance and staff here enjoy working within a vibrant and energetic team. Free access to onsite pool and gym, including classes.

The successful candidate will need to undergo a national police check.

  
If this sounds like you, apply now or feel free to contact me to discuss further via chloe@employ.com.au or 02 8042 1656.
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 10.10.2017
 Sydney
 Permanent / Full Time

A great opportunity exists to develop your career in finance with a expanding organisation as a mortgage collections officer
National mortgage provider is seeking a competent collections officer to chase down customers that have fallen late in their mortgage repayments. The company is located close to public transport and offers opportunities to expand your career. 

This role requires one to be competent in delivering first class customer service whilst achieving appointed targets and goals. In return you will be working with a supportive and close knit team with great career progression opportunities and surrounded by a positive and dynamic team culture. 

Collections Officer Requirements: 
  • Strong customer service experience 
  • Managing accounts that are in arrears for 90+ days 
  • Banking and Finance background 
  • Exposure to collections is ideal but not essential. 
  • Demonstrated capability of achieving monthly targets and SLAs 
  • Aptitude for learning and and to pick up processes quickly 
  • Excellent communication skills
This organisation places importance on a worklife balance and offers free on site pool and gym facilities, development opportunities, discount and benefits for the nearby shopping centre. 

For more information regarding the collections officer role, please call Theresa on 80421658 or email me your resume to theresa@employ.com.au
APPLY FOR JOB
 10.10.2017
 Sydney
 Permanent / Full Time

Dispute resolutions officer with complaint resolution experience and RG 165 knowledge to start immediately for a home loan provider based in Rhodes.
A busy national mortgage provider and house hold name in banking and finance would like an experienced Dispute Resolutions Officer to join their team in Rhodes immediately. 
As a dispute resolutions officer you will have an aptitude for complaint resolutions, capable of high level written and verbal responses in a professional manner and in depth knowledge of regulatory guidelines. 

RESPONSIBILITIES:  
  • Investigating verbal and written complaints that were escalated both internally and via third party authorities. 
  • Constant communication with various regulators and parties involved. 
  • Oversee the complaints management process
  • Tracking resolutions in accordance to internal policy, procedure and ASIC Regulatory Guide
QUALITIES: 
  • Prior dispute resolution experience 
  • Solid understanding of Regulatory Guide 165
  • In depth knowledge of banking and financial products and processes
  • Strong attention to detail and analytical skills
  • Advanced verbal and written communication skills.
  • Ability to prioritise and multi task
Free onsite Pool and Gym including classes, great development & progression opportunities, and benefit/discount card for nearby shopping centres.

If this dispute resolutions officer position sounds like you, apply now or feel free to contact me to discuss further via theresa@employ.com.au or 02 8042 1658.
APPLY FOR JOB
 10.10.2017
 Sydney
 Contract or Temp

A great opportunity exists to develop your career in finance with a expanding organisation as a mortgage collections officer
A busy national mortgage provider and house hold name in banking and finance is seeking a competent customer service operator to chase down customers that have fallen late in their mortgage repayments.

The company is located close to public transport and offers opportunities to expand your career.

Collections Officer Requirements:
  • Strong customer service experience 
  • Managing accounts that are in arrears for up to 60 days 
  • Banking and Finance background 
  • Exposure to collections is ideal but not essential. 
  • Demonstrated capability of achieving monthly targets and SLAs 
  • Aptitude for learning and and to pick up processes quickly 
  • Excellent communication skills
This organisation places importance on a worklife balance and offers free on site pool and gym facilities, development opportunities, discount and benefits for the nearby shopping centre. 

For more information regarding the collections officer role, please call Theresa on 80421658 or email me your resume to theresa@employ.com.au
APPLY FOR JOB
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