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 13.11.2018
 Sydney
 Permanent / Full Time

Customer Care Consultant

Work in a positive culture that promotes work/life balance. Develop relationships & provide high level service to the Supporter base of this charity.
Exciting opportunity to work for a forward thinking not-for-profit where you can add value and make a difference. Great company culture with good benefits including competitive salary + extra holidays and more.
 
RESPONSIBILITIES:
  • Build and maintain quality relationships with supporters (donors) - new and existing
  • Seek to retain supporters who are looking to cancel their donation
  • Respond to a range of enquiries and providing a high level of service - change details, tax receipts and more
  • Inspire supporters and grow loyalty in order to increase revenue
  • Making outbound calls to chase up missing payments
  • Inputting donations into the database
  • Address supporter needs and resolve any issues in a timely manner
 
SKILLS:
  • Demonstrated customer service experience
  • High level communication and relationship skills
  • Good organisational skills
  • Ability to work in a team
  • Sound computer skills, especially with MS Office
 
If you are interested in this opportunity, then hit the apply button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 13.11.2018
 Sydney
 Permanent / Full Time

Workforce Planning & Reporting Specialist

Add value & be part of a progressive company & supportive culture. Workforce planning & reporting capabilities to forecast resources & mitigate risk.
Work for a strong brand name in the finance sector and a great culture that is focused on the customer experience and staff engagement.  Working in beautiful offices with harbour views!


KEY RESPONSIBILITIES: 

  • Responsible for real time management to ensure all call queues are managed
  • Analyse all supply and demand components across the Customer Contact Centre to prepare reports
  • Develop and maintain accurate supply and demand forecasts, complete forecast variance analysis
  • Provide recommendations to support the Customer Contact Centre Teams in making optimum use of available resources in order to achieve service level targets
  • Telephony management - working with internal and external suppliers to ensure day to day telephony functions are effective to achieve business outcomes and customers experience
  • Provide daily, weekly, monthly and ad-hoc reporting 
  • Explain complex concepts and problems in simple terms, with the ability to communicate clearly and effectively at all levels
SKILLS/EXPERIENCE:

  • A couple of years’ experience in workforce planning
  • Experience with Real Time analysis
  • Strong knowledge of CRM Systems, ideally Salesforce
  • Advanced analytical skills
  • Proactive nature

This is an exciting opportunity to come in and make a real difference to an established yet evolving business. 

Please hit "Apply Now" to submit your resume, or for further information contact Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
The successful candidate will need to complete Police and Background Checks
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 13.11.2018
 Sydney
 Contract or Temp

Broker Support Consultant

Varied role to support Brokers who are having technical issues loading mortgage applications onto the system & assist & educate with general enquiries
Working for a strong brand name in the mortgage field, this is a dual role where you will be supporting mortgage brokers with the lodgement of applications as well as educating them in general with the mortgage process. Strong brand name, great culture & beautiful offices.  This is a 6-month contract with a view to permanent. 
 
RESPONSIBILITIES:
  • Provide phone and e-mail support to Mortgage Brokers
  • Understanding the mortgage process to provide assistance with any issues the brokers have when lodging their applications
  • Educating brokers on information supplied on the loan documents that may be causing any issues
  • Provide technical assistance and support with Windows, Outlook and other devices
  • Educate the team on best practices and help minimize technical issues when submitting loan documents via the system

SKILLS/EXPERIENCE:

  • First level help desk experience
  • Experience in customer service roles
  • Experience in the finance industry (mortgages) preferred but not essential
  • Problem solving skill
 If you are interested in this opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au

Must be an Australian Citizen or Permanent Resident. The successful candidate will need to undergo Police and Background Checks.

  
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 12.11.2018
 Sydney
 Permanent / Full Time

Internal Auditor

Growing mortgage lender seeking an internal auditor who is currently studying or have a certified CA or CPA accreditation
Progressive home loan lender is seeking an experienced and enthusiastic internal auditor to join their Risk and Compliance team.

This Internal Auditor position will be reporting to the Risk, Assurance and Compliance Manager. This role will be responsible for completion of assigned audit engagements, from start to finish. You will identify and assess any potential issues and risks with current practices and process and communicate with management to ensure potential concerns are addressed in a timely manner. 
  
The ideal candidate is either currently studying their CA/CPA or have a recognised CA or CPA qualification.

Internal Auditor's responsibilities: 
  • Implement risk-based audits and review the results
  • Identify control gaps, assess risks and develop mechanisms to measure, monitor and manage identified risks
  • Plans, coordinates and evaluates the work of staff in operations, data control, business process and support functions. 
  • Manage and mentor staff on audit assignment and projects
Skills required for an Internal Auditor: 
  • Content with repetitive audits and evaluations
  • High level of attention to detail
  • Ability to prioritise and work to tight deadlines
  • Understanding of risk management processes and audit techniques
  • Working knowledge of legislation such as APRA, ASIC, etc 
Apply Now, or for further information please contact Theresa on 02 8042 1658 or via email theresa@employ.com.au.
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 09.11.2018
 Brisbane
 Permanent / Full Time

Team Leader

Varied role leading staff & developing a high performing team, as well as managing a pivotal relationship with an external client.
Work for a well-established player in the finance sector in a role where you can really make a difference.  Mentor staff and grow a high performing team in addition to building an effective and pivotal relationship with an external client.  Brisbane CBD Location.
  
RESPONSIBILITIES:

  • Lead, coach and mentor staff to achieve their potential
  • Participate in team and one-on-one meetings and catch ups
  • Conduct reviews and performance management
  • Manage workflow and adherence to Service Level Agreements
  • Building and maintaining a strong relationship with an external client
  • Attending external client meetings
  • Planning, forecasting and managing variances
  • Ensure risk and compliance frameworks are being adhered to
  • Ability to improve processes and streamline procedures
  
SKILLS/EXPERIENCE:
  • Strong leadership experience
  • Experience in back office processing functions
  • Effective communication & relationship building skills
  • Strong work ethic
  • Superior problem solving skills
  • Highly organised with good attention to detail
  • Experience in banking, finance or insurance preferred but not essential
If you are interested in this exciting opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Sydney
 Permanent / Full Time

Account Manager

Well established Communications Agency with a culture that supports work/life balance. Implement & execute clients' PR programs & manage accounts.
A great opportunity has arisen to work for this small, growing and dynamic Communications Agency.  Be part of a progressive culture and a role where you can bring your strong PR skills and add value and make a difference.
  
RESPONSIBILITIES:
  • Act as the first point of contact for any client queries and provide a high level of service to ensure clients are engaged and have a positive experience
  • Take an active part in new business pitches
  • Draft materials for the execution of PR Plan activities - pitch documents, media lists, press releases etc.
  • Contribute to the company’s performance and growth through social media strategy and execution
  • Ensure that relevant features are identified for all clients and work with the client to develop and draft pitch and content
  • Keep up to date with what is happening in the market, hot topics, market trends
  • Act as a mentor for junior staff
  
SKILLS/EXPERIENCE:
  • Experience in PR/Media or Marketing and Communications 
  • Ability to manage key client accounts/relationships
  • Interest in/or experience in the tech and innovation space
  • Strong written and verbal communication
  • Social & digital media experience
  
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Unknown
 Part-time

Fundraising Officer

Use your sales & fundraising experience to add value & help deliver fundraising through community engagement.
Work for a strong national brand in the not-for profit sector and be part of a rewarding cause where you can add value and make a difference!  Help to engage the community to drive fundraising initiatives.  Working x3 full days or x 5 days reduced hours.
  
RESPONSIBILTIES:
  
  • Responsible for the delivery of promotional fundraising initiatives – generating revenue growth in NT
  • Build positive stakeholder relationships
  • Provide project management support for newly created and existing partnerships
  • Service and retain existing partnerships
  • Provide support for promotional and fundraising events – travel as required to attend events and support volunteers
  • Coordinate and recruit volunteers
  • Plan and execute an annual event
  • Forecast income, monitor and maintain expenditure
  
SKILLS/EXPERIENCE:
  • Previous experience where your role has been focused on supporting key partnerships, projects or business development
  • Strong communication and relationship building skills
  • Self-motivated and results orientated
  • Good influencing and persuasive skills
  • Initiative and proactive manner
  
If you are interested in this great opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Brisbane
 Permanent / Full Time

Team Leader - Settlements

Exciting opportunity to make a difference! Use your solid leadership skills to create a high performing team & improve processes.

Work for a well-established player in the finance sector in a role where you can really make a difference and create a high performing team culture and refine processes.  Brisbane CBD Location.
  
RESPONSIBILITIES:
  • Lead, coach and mentor staff to achieve their potential
  • Participate in team and one-on-one meetings and catch ups
  • Conduct reviews and performance management
  • Manage workflow and adherence to Service Level Agreements
  • Planning, forecasting and managing variances
  • Participate in internal and external stakeholder meetings and build effective working relationships
  • Ensure risk and compliance frameworks are being adhered to
  • Ability to improve processes and streamline procedures
  
SKILLS/EXPERIENCE:
  • Strong leadership experience
  • Experience in back office processing functions
  • Effective communication & relationship building skills
  • Strong work ethic
  • Superior problem solving skills
  • Highly organised with good attention to detail
  • Experience in banking, finance or insurance preferred but not essential
If you are interested in this exciting opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Sydney
 Permanent / Full Time

Workforce Planner

Working for a leader in the Australian mortgage industry. Developing and maintaining accurate supply and demand forecasts for a national call centre.
About the company
Our client is a national award winning home loan provider with operations throughout all mainland capital cities and major regional centres throughout Australia.
 
About the role
Reporting to the Senior Manager in the Contact Centre this team plays a pivotal role developing and maintaining accurate supply and demand forecasts, complete forecast variance analysis and reporting and providing recommendations. In addition to reporting and analysis on performance and key statistics for the Customer Contact Centre Teams as well as providing real time support to the Management Team with daily operation.

Duties
  • Responsible for real time management to ensure all call queues are managed, by ensuring that people are in the right place at the right time
  • Analyse all supply and demand components across the Customer Contact Centre to prepare reports, providing solutions to facilitate business decision making and achieve right outcomes.
  • Telephony management - working with internal and external suppliers to ensure day to day telephony functions 
  • Provide daily, weekly, monthly and ad-hoc reporting on contact centre performance at individual and centre level as well as statistics for Aussie.
Skills and experience
  • Minimum of 2 years, experience in workforce planning, real time analysis or business performance analysis type role
  • Knowledge of telephony system and eWorkforce management
  • Advanced computer literacy
  • High levels of personal resilience and tenacity.
The successful candidate will need to provide references from previous employers and complete a National Police and Bankruptcy Check. 

To apply for this role, click on the 'Apply Now' button. Please feel free to contact Jessica Bartolotti on 02 8042 1657 or jessica@employ.com.au for further information.
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 09.11.2018
 Sydney
 Permanent / Full Time

Training Coordinator

Exciting opportunity to work for a strong brand name in finance and be part of a great culture. Facilitating Induction, Training and Onboarding.
Great opportunity to be part of this innovative business where a focus is on the customer experience and staff engagement.  This role would suit someone with a couple of years’ experience in facilitation training sessions and looking to build on this.  Beautiful offices located in the CBD.
  
RESPONSIBILITIES:
  
  • Facilitate Contact Centre training needs, including induction, onboarding and upskilling
  • Implement cross skill strategy for the centre
  • Review staff skills and ensure they are refreshed
  • Co-ordinate the delivery of soft skills training
  • Enhance current training documentation to include facilitator and learner guides
  • Provide feedback to Team Leaders on areas for staff development
  • Manage training approach and creating content as required
  
SKILLS/EXPERIENCE:
  • Previous experience in facilitation
  • Learning & Development experience
  • Excellent communication skills
  • Ability to conduct training needs analysis
  • Positive, “can do” attitude
  
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please feel free to contact Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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