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 24.05.2019
 Sydney
 Permanent / Full Time

Document Preparation Officer

Use your knowledge of the mortgage process to prepare documents prior to settlement. CBD Location.
Our client is a leading provider of outsourced mortgage processing solutions and they currently have an opportunity for someone to join their team in preparing mortgage documents. 


RESPONSIBILITIES:

  • Managing a pipeline of mortgage files 
  • Preparing all required loan documentation within agreed service levels
  • Following up on any missing or outstanding information
  • Managing and responding to client queries and requests
  • Identify and flag any errors
  • Loading instructions into the system

SKILLS/EXPERIENCE:

  • A solid understanding of the mortgage process
  • Previous experience with mortgage documentation
  • Excellent attention to detail
  • Ability to work in a fast paced environment
  • Strong communication & customer service skills

If you would like more information, please contact Karen Marsden on (02) 8042 1655 or email your resume to karen@employ.com.au.

No Working Holiday Visas
The successful applicant must be prepared to undergo a Police Check.
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 24.05.2019
 Sydney
 Permanent / Full Time

National Partnerships Manager

Great opportunity to make your mark on this role & add value to this not-for-profit. Increase revenue through building a range of partnerships.
A great opportunity has been presented to work for this worthwhile cause in the not-for-profit sector in a role where you will be responsible for engaging with the corporate, philanthropic, community and government sector to drive revenue and create sustainable growth within the organisation.
 

RESPONSIBILITIES:


  • Research and identify new partnership opportunities and build substantial new income streams 
  • Develop and implement strategic plans for growth and retention
  • Manage a pipeline of potential corporate and philanthropic partnerships - ensuring they reflect the brand and vision of the organisation
  • Engage and develop community supporters to fundraise on behalf of this not-for-profit
  • Identify potential government funding opportunities
  • Effectively manage expenditure budget
  • Build solid working relationships with external stakeholders
  • Prepare presentations and proposals
  • Compile relevant reports for senior management, stakeholders and the Board
  • Represent the organisation at events and forums as required
  • Work to short and longer term objectives and targets
 
 SKILLS:
  • Experience managing large strategic partnerships
  • Excellent sales and relationship experience
  • Innovative and creative thinker
  • Strong written and verbal communication skills
  • Experience in managing external stakeholders
  • Experience in developing strategic plans/budget management
  • Positive, proactive attitude
 
If you are interested in this exciting opportunity then please hit the Apply Button or if you require further information, then please call Karen Marsden on (02) 9113 7215 or e-mail karen@employ.com.au 
 
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 24.05.2019
 Sydney
 Permanent / Full Time

Broker Support Officer

Varied role to support Brokers who are having technical issues loading mortgage applications onto the system - assist & educate with general enquirie
Working for a strong brand name in the mortgage field - great culture & beautiful offices.  Rotating Roster Monday to Friday between 8am and 8pm and Saturday 9am to 1pm (would only work about one weekend in every 6 to 8 weeks)
 
RESPONSIBILITIES:

  • Provide phone and e-mail support to Mortgage Brokers
  • Understanding the mortgage process to provide assistance with any issues the brokers have when lodging their applications
  • Educating brokers on information supplied on the loan documents that may be causing any issues
  • Provide technical assistance and support with Windows, Outlook and other devices
  • Educate the team on best practices and help minimize technical issues when submitting loan documents via the system

SKILLS/EXPERIENCE:

  • Good technical skills
  • Experience in customer service roles
  • Experience in the finance industry (mortgages) preferred but not essential
  • Problem solving skill
 If you are interested in this opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au

Must be an Australian Citizen or Permanent Resident. The successful candidate will need to undergo Police and Background Checks.
 
 
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 24.05.2019
 Sydney
 Permanent / Full Time

Administration Assistant

Established award-winning financial services organisation is seeking a candidate to join their team in a varied and rounded role. CBD Location.
Our client is an award-winning financial services operation and they currently have a position for a candidate with well-rounded administration and customer service skills to join their team.  Opportunity to grow and take on additional responsibilities. Based in the heart of the CBD.
  
RESPONSIBILITIES:
  
  • Answer incoming calls, responding to enquiries or forwarding onto the appropriate person
  • Diarise and booking meeting rooms – setting up and cleaning up after the meeting
  • Meet and greet clients into the office
  • Organise catering for in-house training events
  • Provide assistance with external training – preparing presentation material, issue and collate invitations, agendas etc.
  • Keep data up to date on the CRM Salesforce system
  • Provide assistance with booking travel for Sales Team
  • Ensue that any new Advisers/Accountants that come onboard are fully compliant
  
SKILLS/EXPERIENCE:
  • Highly organised with strong attention to detail
  • Experience in Financial Services would be highly desirable
  • Excellent communication skills – written and verbal
  • Ability to build effective working relationships across all levels
  • Ability to demonstrate initiative and think ‘outside the box’
  • Good skills with Microsoft Office – Word, Excel, PowerPoint and Outlook
  
If you are interested in this varied opportunity, then please hit the ‘Apply Button’ or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au

No Working Holiday Visas.
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 24.05.2019
 Adelaide
 Permanent / Full Time

Team Leader

Work for an established player in the finance sector who provide outsourced functions in the mortgage space. Lead an established team.
A great opportunity has arisen to work for this national player who provide outsouced mortgage functions for different clients.  Based in Adelaide CBD.
 
 
RESPONSIBILITIES:
  • Lead a team that perform back office mortgage processes
  • Ensure that staff complete loan documents on a timely manner and to daily targets
  • Proactively resolves customer issues and attend to client escalations
  • Manage and maintain a team roster against operational requirements
  • Provide support and assistance to the team - training, coaching and mentoring staff to achieve their best
  • Conduct reviews and deal with any performance management issues
  • Ensure all tasks are completed within agreed SLA’s
  • Develop and foster ‘a can do attitude’
  • Participate in client meetings
  • Assist in the recruitment
  • Contribute ideas to improve processes and streamline procedures

SKILLS/EXPERIENCE:

 
  • Strong leadership skills
  • Good relationship management skills, both internally and external 
  • Highly organised
  • Ability to influence change and improve processes
  • Excellent communication skills both written and verbal
  • Excellent customer service skills
  • Ability to adhere to deadlines
  • Ability to perform in a fast paced environment
  • Experience in banking or finance is desirable

If you are interested in this opportunity, then please hit the 'Apply Button' or for further information, please call Karen Marsden on (02) 8042 1655 or email karen@employ.com.au
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 24.05.2019
 Sydney
 Permanent / Full Time

Technical Services Lead

Manage the companies IT infrastructure to ensure the smooth operation of the business on a daily basis. Vendor & Incident Management experience.
This is a newly created position providing support to staff within this financial services organisation as well as building an effective working relationship with their external Vendor.  Strong Vendor and Incident Management experience.

RESPONSIBILITIES:

  • Oversee and manage running of in-house applications
  • Deal with the external Vendor, build relationships and responsible for Incident Management
  • Challenge the Vendor to 'think outside the box'
  • Understand and Support the architecture of the solutions at infrastructure level
  • Troubleshoot issues, provide helpdesk support or escalate to the Vendor
  • Understand the group’s infrastructure
  • Document and implement best of breed security within the organisation
  • Ovesee business-continuity measures including backups, anti-virus etc. and put IT disaster plans in place
  • Work on projects and ensure clear plans are in place

SKILLS/EXPERIENCE:
  
  • Strong Vendor and Incident Management experience
  • Experience managing incidents P1/P2
  • Exxperience in network and/or experience designing critical solutions for firms
  • Experience working with different internal & external systems, incuding complex enterprise systems
  • Excellent knowledge of Micosoft Office products and SQL Server
  • Good communication skills - able to liaise across different level
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 24.05.2019
 Sydney
 Part-time

Supporter Care Officer

Work for a progressive not-for-profit where you will develop relationships with Supporters to grow loyalty & increase revenue.
Exciting opportunity to work for a forward thinking not-for-profit where you can add value and make a difference. Great company culture with good benefits. Inner West Location.  Part Time working Wednesday to Friday.
 
RESPONSIBILITIES:

  • Build and maintain quality relationships with supporters (donors) - new and existing
  • Seek to retain supporters who are looking to cancel their donation
  • Respond to a range of enquiries and providing a high level of service - change details, tax receipts and more
  • Inspire supporters and grow loyalty in order to increase revenue
  • Making outbound calls to chase up missing payments
  • Inputting donations into the database
  • Address supporter needs and resolve any issues in a timely manner
 
SKILLS:
  • Demonstrated customer service experience
  • High level communication and relationship skills
  • Good organisational skills
  • Ability to work in a team
  • Sound computer skills, especially with MS Office
 
If you are interested in this opportunity, then hit the apply button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au

The successful candidate will need to undergo a Police and Working with Children check.

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 23.05.2019
 Sydney
 Permanent / Full Time

Document Preparation Officer

Use your knowledge of the mortgage process to prepare documents prior to Settlement. CBD Location.
Our client is a leading provider of outsourced mortgage processing solutions and they currently have an opportunity for someone to join their team in preparing mortgage documents. Must have experience in the process that is post credit and pre settlements.


RESPONSIBILITIES:

  • Managing a pipeline of mortgage files 
  • Preparing all required loan documentation within agreed service levels
  • Following up on any missing or outstanding information
  • Managing and responding to client queries and requests
  • Identify and flag any errors
  • Loading instructions into the system

SKILLS/EXPERIENCE:

  • A solid understanding of the mortgage process
  • Previous experience with mortgage documentation
  • Excellent attention to detail
  • Ability to work in a fast paced environment
  • Strong communication & customer service skills

If you would like more information, please contact Karen Marsden on (02) 8042 1655 or email your resume to karen@employ.com.au.

No Working Holiday Visas
The successful applicant must be prepared to undergo a Police Check.
 
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 23.05.2019
 Sydney
 Permanent / Full Time

Call Centre Officer

Based in Rhodes, a national Mortgage provider is seeking 6 call centre officers to interview early June and start on the 17th of June, 2019
A large national provider of home loans is seeking 6 call centre officers to join their expanding team in Rhodes, which is 150m from the train station.


The key role responsibilities include 
• Contacting customers or receiving calls and actively communicating with them to identify and understand their enquiry and resolve in timely manner
• Seek to resolve customer issues problems and concerns - take ownership of problems and find effective win win solutions
• Record and capture all activity and keep file notes up to date
• Provide a personal interface between the Client and the Customer
• Source and share information with team members
• Responsible for producing high quality outcomes
• Ensure compliance to company guidelines

To be suitable for this role you much demonstrate
- a stable work history
- Be willing to sit a national police check
- Be fully trained and pass key competencies
- Demonstrate your ability to go above and beyond for clients.

If your passionate about wanting to work in the banking industry and enjoy exceeding customer expectations, please call me on Peter 80421660 or email me your resume on peter@employ.com.au
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 22.05.2019
 Sydney
 Permanent / Full Time

Mortgage Retentions Officer

National Home Loan provider located in Sydney CBD seeking an enthusiastic retention officer to resolve problems and retain customers looking to leave
A nationally based household name in home loans is seeking a very confident customer retention officer. You will determine the issue as to why a customer is looking to discharge their home loan and find a practical solution that prevents the customer from leaving. 

RESPONSIBILITIES:

  • Making outbound calls or receiving calls from customers that are looking to take their mortgage to another lender - and retaining that business
  • Locating and resolving the root causes of customer dissatisfaction
  • Provide tailored solutions to suit the needs of the customer 
  • Building strong relationships with customers
  • Record and capture all activity and keep file notes up to date
  • Meeting and exceeding targets
SKILLS:
  • Previous experience in sales or retention
  • Experience in home loan industry
  • Self motivated with strong teamwork focus
  • Strong customer service skills 
  • High attention to detail and problem solving skills


For further information, please contact  Peter on (02) 8042 1660 or peter@employ.com.au
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