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 21.09.2018
 Sydney
 Permanent / Full Time

Assistant Contact Centre Manager

Step up from a Team Leader into an Assistant Contact Centre Manager. Develop a high performing team & influence change. Great culture & CBD location.
Great opportunity to step up from a Team Leader role to provide support to the Contact Centre Manager in leading 3 teams in this inbound contact centre.  Opportunity to add value and make a difference.  Progressive, friendly and dynamic culture located in beautiful offices in the CBD.
  
RESPONSIBILITIES:
  • Provide assistance to team leaders to inspire their staff to deliver exceptional and memorable experiences for customers
  • Develop and implement strategies to engage, motivate and retain staff
  • Train, coach and mentor team leaders and staff to achieve their best
  • Ensure performance standards, KPI’s and compliance are being met
  • Handle any escalations
  • Offer ideas and suggestions to improve processes and streamline procedures
  • Drive and manage projects in collaboration with other business units
  • Build and maintain effective working relationships with stakeholders
  
SKILLS/EXPERIENCE:
  • Previous contact centre Team Leader/Senior Team Leader experience
  • Strong understanding of contact centre telephony infrastructures and metrics
  • Excellent communication and relationship skills
  • Ability to take ownership to resolve problems
  • Positive, proactive nature
  • Interest in travel would be desirable
Rotating Roster – Monday to Friday from 8am to 8pm and Saturday 9am to 5pm
If you are interested in this exciting opportunity, then hit the Apply Button, or for further information, please contact Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 21.09.2018
 Sydney
 Permanent / Full Time

Broker Support Consultant

Use your first level help desk technical knowledge to support brokers with technical issues when lodging mortgage applications in the system. CBD base
Working for a strong brand name in the mortgage field, this role will see you supporting mortgage brokers with the lodgement of applications. CBD Location. 
 
RESPONSIBILITIES:

  • Provide phone and e-mail support to Mortgage Brokers
  • Understanding the mortgage process to provide assistance with any issues the brokers have when lodging their applications
  • Educating brokers on information supplied on the loan documents that may be causing any technical issues
  • Provide technical assistance and support with Windows, Outlook and other devices
  • Educate the team on best practices and help minimize technical issues when submitting loan documents via the system

SKILLS/EXPERIENCE:

  • First level help desk experience
  • Experience in customer service roles
  • Experience in the finance industry (mortgages) preferred but not essential
  • Problem solving skill
 If you are interested in this opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
No Working Holiday Visas.
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 20.09.2018
 Sydney
 Permanent / Full Time

Team Leader - Claims

Use your leadership & claims experience to create a high performing team, implement change & improve processes. CBD location. Competitive salary.
An exciting opportunity as arisen for a self-starter who is able to influence change and contribute to implementing new processes and procedures. Working in travel insurance (claims) in a CBD location and in new offices.
  
RESPONSIBILITIES:
  • Lead and manage a team of Claims Assessors (complex claims)
  • Coach, train and support staff to achieve their best
  • Mentor more junior staff
  • Ensure polices and legislative requirements are being met
  • Ensure staff are delivering a high level of service to ensure customers have a positive experience
  • Manage internal and external stakeholder relationships
  • Product reports
  • Change champion – work on projects and improve processes to create more efficiencies in the business
        SKILLS/EXPERIENCE:
  • Strong and demonstrated leadership experience
  • Previous claims knowledge
  • Excellent relationship management skills
  • Ability to influence change
  • Strong problem-solving skills
  • Interest in travel
Great opportunity where you can add value and make a difference.  Excellent working environment and culture.  Competitive salary + bonus.  If you require any additional information, please feel free to contact me on (02) 8042 1655 or e-mail karen@employ.com.au
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 20.09.2018
 Sydney
 Permanent / Full Time

Call Centre Officer - Mortgages

A busy national Mortgage provider is seeking customer service officers with knowledge of mortgages to answer queries in relations to their mortgage
A large national mortgage provider is seeking individuals with financial services experience ideally in banking to handling inbound calls in relation to customer mortgages. Your role will having performing the following tasks -
  • Answering incoming calls and resolving inquiries relating to variations to a mortgages from fixing, partial discharges, refinances, changes of security from existing mortgage customers 
  • Resolving customer queries and complaints
  • Liaising with internal departments with regards to discharges, variations & settlements
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
The successful candidate will have:
  • Previous experience working in a call centre environment ideally in financial services and preferably in Mortgages
  • Possess excellent communication and interpersonal skills, with a team focused attitude and good attention to detail
  • Have previous demonstrated customer service experience
  • Be flexible to work between the hours of 8:00am and 8.00pm - variety of shifts available with flexibility including weekends
Must be able to start Monday the 8th of October, 2018 and be available next Tuesday the 21st of September, 2018 for assessment centre from 8.30am  - 12pm.

For more information, please call Peter on 80421660 or email me on peter@employ.com.au
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 20.09.2018
 Perth
 Contract or Temp

Administration & Reception Support

Administration & reception role in the not-for-profit sector. Temporary role with an immediate start through to mid December. Shendon Park location.
Great opportunity to utilise your well-rounded reception and administration skills. Temporary role with an immediate start and working through to mid December. Based in Shenton Park.
  
RESPONSIBILITIES:
  • Providing general reception duties – answering calls and being the first point of contact
  • Assisting staff and booking appointments
  • Maintaining office equipment and supplies
  • Assisting with fundraising initiatives and coordinating activities
  • Maintaining relationships with supporters/volunteers
  • Maintaining the database with relevant information
  • Coding and processing monies and invoices
  
SKILLS/EXPERIENCE:
  • Previous experience in a similar role
  • Strong communication skills
  • Good administration and organisational skills
  • Positive, team playing attitude
If you are interested in this opportunity, then please hit the Apply Button, or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 19.09.2018
 Sydney
 Contract or Temp

Junior Administrator Officer

Work in a positive team environment where you will be checking & verifying documents for personal loans and following up on missing details. CBD base.
Work for this growing financial services company in the CBD. This is a temporary role which could lead to a permanent position. This would suit someone with 1 to 2 years administration experience and looking for the next step in their career. 

RESPONSIBILITIES:

  • Prepare and verify supporting loan documentation
  • Follow up incomplete, inconsistent, missing or outstanding documentation from customers 
  • Conduct compliance and due diligence checks whilst adhering to legislative and policy requirements.
  • Create customer loan files 
SKILLS/EXPERIENCE:
  • Strong verbal and written communication skills
  • Administration experience
  • High level of accuracy and attention to detail
  • Great team playing attitude

If you are interested in this opportunity, then please hit the Apply Button

No Working Holiday Visas as this is an ongoing position 
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 19.09.2018
 Sydney
 Contract or Temp

Customer Service Officer

Work for a strong brand name in the mortgage industry, providing phone based customer service support in a 6 - 8 week temp assignment
Our client is one of Australia's leading Non-Bank Lenders. They currently have a  temporary vacancy for a 1 - 2 month assignment within the call centre to start ASAP.

Responsibilities
  • Providing high level customer service whilst identifying customer needs
  • Responding to customer enquiries and assisting with email, online and general enquiries
  • Resolving internal and external customer problems quickly, accurately and in a professional manner
  • Strive to achieve targets to enhance business and personal performance
  • Meeting service and sales objectives using allocated frameworks
The successful candidate will have: 
  • Recent experience working in a call centre environment working with strict KPI's ideally within finance and banking 
  • Proven experience handling complex problems and providing detailed solutions
  • An engaging personality who can build rapport with customers quickly and effectively
  • Examples where you have gone above and beyond for customers and exceed expectations
Working holiday visa holders are welcome to apply

Don't miss out on this rare opportunity to become part of a fantastic team.

Applications are being considered immediately so APPLY NOW!!
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 17.09.2018
 Sydney
 Permanent / Full Time

Learning and Development Coordinator

Immediate vacancy for an experienced Learning and Development Coordinator with Sharepoint experience for position based in Rhodes business park
This organisation is an established and reputable financial services organisation specialising within outsourced mortgage processing.  Due an internal promotion, they currently have a vacancy for a full time Learning and Development Coordinator.
  
The Learning and Development Department is responsible for the delivery of training and inductions of new employees, the development of existing employees, creating training content and reward and recognition. This varied role will involve a combination of managing the L&D systems (Moodle, Wiki and Sharepoint) and be a back up resource to train new and existing staff.
  
Responsibilities: 
  • Creating all training content to be delivered through presentations, individual training sessions or group workshops
  • Liaising with managers across the business to identify training gaps of staff and providing assistance
  • Providing backup support as a trainer in the Learning and Development department when required
  • Reviewing all training material and policies and procedures on the Wiki and Moodle on a regular basis to ensure they are up to date
  • Suggesting methods to improve delivery of training  
The successful candidate will have:
  • Previous experience in a similar position is essential
  • Experience creating content in Wiki and Moodle and Sharepoint and other e-learning systems
  • Experience in Banking or Mortgages is desirable
  • The ability to be flexible with their hours and willing to increase or decrease when required by the business
  • Strong attention to detail including editing and proof reading
This organisation places importance on maintaining a work/life balance and staff here enjoy working within a vibrant and energetic team.   
  
The successful candidates would need to provide references for the last 5 years from direct managers and undergo a police check.

For more information, please call Jessica on 9235 377 or email your resume to jessica@employ.com.au.
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 17.09.2018
 Sydney
 Permanent / Full Time

Call Centre Operator

Inbound Call Centre with no sales - providing a high level of service to customers regarding their mortgage enquiries. Must have contact centre exp
A large national provider of home loans is seeking individuals with strong customer service skills to answer inbound calls across Australia from established customers. Your role will have you answering their questions and servicing daily transaction requirements.

The call centre is open from 8am - 8pm Monday to Friday and 9am - 5pm on weekends and you will be rostered on a regular 37.5 hour shift that will fall between these operating times. You must be available to work Monday to Friday and able to work the occasional weekend.
  • We are seeking individuals with highly developed customer service skills that thrive on resolving customer problems and address identified needs
  • You must have experience working in a contact centre and have solid understanding of call centre metrics
  • Experience working with home loans or within the banking and finance industry is desirable
  • Possess excellent communication and interpersonal skills. with a team focused attitude and good attention to detail
  • Have a positive attitude and the ability to pick up processes and systems quickly
The successful candidates will need to provide references for the last 5 years from direct managers that can be verified through HR/Payroll and undergo a national and international police check.

If this role is for you please apply now!
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 17.09.2018
 Sydney
 Permanent / Full Time

Call Centre Officer - Banking

A busy national Mortgage provider is seeking customer service officers with knowledge of mortgages to answer queries in relations to their mortgage
A large national mortgage provider is seeking individuals with financial services experience ideally in banking to handling inbound calls in relation to customer mortgages. Your role will having performing the following tasks -
  • Answering incoming calls and resolving inquiries relating to variations to a mortgages from fixing, partial discharges, refinances, changes of security from existing mortgage customers 
  • Resolving customer queries and complaints
  • Liaising with internal departments with regards to discharges, variations & settlements
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
The successful candidate will have:
  • Must have previous experience working in a call centre environment in banking and finance
  • Possess excellent communication and interpersonal skills, with a team focused attitude and good attention to detail
  • Have previous demonstrated customer service experience
This is a temp to permanent opportunity 
Successful applicants will need to undergo police and credit checks as well as references from previous employers 

Please APPLY NOW as we are interviewing immediately!
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