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 22.03.2019
 Sydney
 Contract or Temp

Customer Resolutions Officer

Working in the finance sector and utilising your excellent resolutions & customer service skills to solve all incoming customer queries.
National banking and finance organisation are currently seeking an experienced customer service driven professional to join their team immediately. 

This role allows you to showcase your problem solving and relationship building skills in a fast pace working environment. 

You will be required to manage, investigate and resolve client cases in a timely and professional manner. Join this progressive company who has a strong emphasis on work life balance with great working culture. 

Temporary to Permanent opportunity - competitive salary with benefits. 

Client Relations Officer duties: 
  • Receiving inbound and making outbound calls to identify client concerns 
  • Take ownership and strive to resolve all queries in a timely manner 
  • Handling complex cases 
  • Record and capture all activity and keep file notes up to date
  • Liaising closely with all departments 
  • Manage the Resolution email group inbox
Client Relations Officer requirements: 
  • Strong customer service and communication skills
  • Banking and finance experience 
  • Contact centre experience
  • Problem solving skills
  • Any experience in banking or finance desirable
If you are interested in this role then please hit the Apply Button or for more information, please call Karen Marsden (02) 8042 1655 or e-mail karen@employ.com.au

No Working Holiday Visas.  The successful candidate will need to undergo Police and Background Checks.
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 22.03.2019
 Unknown
 Permanent / Full Time

Community Fundraising Officer

Use your Fundraising experience to add value & help deliver fundraising activities & increase revenue through community engagement - worthwhile cause.
Work for a strong national brand in the not-for profit sector and be part of a rewarding cause where you can add value and make a difference!  Help to engage the community to drive events and fundraising initiatives.  This can be a full time or part time role.
  
RESPONSIBILTIES:
  
  • Responsible for the delivery of promotional fundraising initiatives – generating revenue growth in NT
  • Build positive stakeholder relationships
  • Provide project management support for newly created and existing partnerships
  • Provide support for promotional and fundraising events 
  • Plan and execute an annual event
  • Engage the community and seek sponsorship and media coverage for the event
  • Forecast income, monitor and maintain expenditure
  
SKILLS/EXPERIENCE:
  • Good event management experience
  • Previous experience where your role has been focused on supporting key partnerships, projects or business development
  • Strong communication and relationship building skills
  • Self-motivated and results orientated
  • Good influencing and persuasive skills
  
If you are interested in this great opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au

No Working Holiday Visas.  The successful candidate will need to undergo Police & Background Checks.
 
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 22.03.2019
 Sydney
 Permanent / Full Time

Mortgage Certification Officer

Use your mortgage knowledge to check security documents to ensure everything is in order prior to Settlement. CBD Location.
Work for a well established player in financial services where you will be using your mortgage processing experience to check documents to ensure all information is accurate prior to settlement.  Great company culture.


RESPONSIBILITIES:
  • Performing the checking of security documents prior to settlement
  • Verifying all documens to ensure all information is accurate
  • Following up on any missing information
  • Resolve any issues in an efficient manner
  • Working to deadlines to ensure a timely settlement happen

SKILLS/EXPERIENCE:
  • Accuracy and attention to detail
  • Ability to work to deadlines
  • Previous mortgage processing experience
  • Good team player
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 21.03.2019
 Sydney
 Permanent / Full Time

Customer Care Administrator

A busy call centre is seeking 2 administrators to perform daily administration tasks for a a busy call centre. You will need good admin skills.
Our client is an international technology company that provides outsource processing in Banking and Finance to one of Australia’s well known Mortgage providers.
An exciting opportunity has become available for an experienced administrator representative to join their expanding Contact Centre based in Rhodes.
 
You will form part of a team of 40 Customer Care mortgage professionals and will be reporting to the Customer Care Manager.   This is an excellent opportunity to be part of our energetic, close-knit team.
 
Our Call Centre is open 7 days a week with operating hours from 8:00am to 8:00pm Monday to Friday and 9:00am to 5:00pm on weekends and Public Holidays.
 
This role will be Monday to Friday between the hours of 8:00am to 8:00pm.
 
Role Requirements
 
  • Attention to detail – paramount
  • Ability to work in a team based environment
  • Ability to work with deadlines and prioritise work
  • Good written and verbal communication skills
  • Good organizational and time management skills
  • Problem solving skills
  • Ability to communicate effectively
  • Ability to work under pressure
  • Ability to navigate multiple systems
  • Previous customer service experience or financial services preferred
 
Key Role Responsibilities
 
 
Efficient and effective processing of administrative requests generated throughout the business include:
 
  • Copies of statements and transaction listings
  • Issuing of forms and ad-hoc letters
  • Providing information about loan or account features, interest rates or fees
  • Reissues of account letters, including loan agreements
  • Processing of Customer Identification Forms, including required call-backs
  • Live Chat and Email enquiries
  • Handling of returned mail
 
 
Positions start on Monday 1st of April 2019, and you must be available to commence training on this date.
 
Successful candidates will be required to undergo relevant referee, police and insolvency checks.
 
For more information, please contact Karen Marsden on 02 8042 1655, or email your resume to karen@employ.com.au.
 
Please note that only short listed candidates will be contacted.
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 20.03.2019
 Sydney
 Contract or Temp

Admin | Scanning Assistant | Moorebank Location | 1 Month Temp Assignment

Enhance your administration experience working for a government organisation; processing, scanning and filing election ballot papers
We are currently seeking highly committed, enthusiastic and intelligent individuals to commit to a 1-month temporary assignment working on behalf of a government organisation. The role will see you assisting during a busy period; processing, scanning and filing election ballot papers.

Previous administration experience is not required, however general computer skills and solid communication is a must. This position offers the chance to build upon your corporate experience within a large office environment.

RESPONSIBILITIES:
  • Checking, recording, counting, sorting, and moving ballot papers;
  • Packaging and labelling of absent and pre-poll votes from around NSW
  • Lifting boxes up to 12kg;
  • Working in a warehouse environment
SKILLS:
  • Computer literate 
  • Reliable and punctual
  • Flexible with working hours - shifts will be 6am - 3pm or 3:30pm - 12:30am Monday to Friday, weekend work may also be required
Offices are located in Moorebank, close to public transport and with free onsite parking available. The assignment will commence in May 2019, you must be able to commit to the full length of contract.

To be considered, you must have full-time availability and be prepared to undergo police and integrity checks.
We will be conducting interviews immediately.

If interested, please APPLY NOW.
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 18.03.2019
 Sydney
 Permanent / Full Time

Junior Solicitor

This role would suit someone who has recently been admitted as a lawyer and has experience in a mortgage processing background.
Work for a well established player in the financial services sector based in the heart of the CBD.


RESPONSIBILITIES:
  • Quasi role - opeations and solicitor
  • Need to have mortgage processing background
  • Checking documents
  • Looking at variations - assessing things like subdivisions, strata plans 
  • Attending to legal enquiries through the inbox and providing advice
  • Doing Quality Assurance checks
  • Approval on PEXA/Settlements

SKILLS/EXPERIENCE:

  • Have recently been admitted as a lawyer
  • Mortgage processing experience
  • Problem solving skills
  • Strong attention to detail
  • Good communication skills

If you are interested in this opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 15.03.2019
 Sydney
 Permanent / Full Time

Contact Centre Team Leader

Work in a progressive environment where you will be leading and developing a high performing team in this financial services contact centre.
Our client is an international technology company that provides outsource processing in Banking and Finance to one of Australia’s well known Mortgage providers. They are seeking an enthusiastic Customer Care Team Leader to join their expanding operation.
  
 
The Contact Centre is open 7 days a week with operating hours from 8:00am to 8:00pm Monday to Friday and 9:00am to 5:00pm on weekends and Public Holidays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.

  
RESPONSIBILITIES:
 
  • Inspiring your team to achieve their potential (10 to 12 staff)
  • Providing coaching and support on calls and developing staff 
  • Conducting reviews
  • Managing staff performance and call compliance
  • Holding regular team meetings and ensure their participation and contribution
  • Developing a culture of high service standards and exceeding customer expectations
  • Conducting one on one coaching and training sessions and providing regular feedback on staff performance
  • Monitoring calls and ensuring KPI’s are being met, including handle times and adherence to schedule
  • Handling escalated complaints and build customer relationships
  • Continually strive for process improvement and contribute suggestions in management meetings 
SKILLS/EXPERIENCE:

  • Previous leadership experience in a contact centre environment
  • Excellent communication skills
  • Customer service focused
  • Ability to drive results through training, coaching and mentoring
  • Strong problem solving skills
  • Highly organised
  • Flexibilty to work a rotating roster as required

  
Successful candidates will be required to undergo relevant referee, police and insolvency checks.
  
For more information, please contact Karen Marsden on 02 8042 1655, or email your resume to karen@employ.com.au
  
Please note that only short listed candidates will be contacted.
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 15.03.2019
 Sydney
 Permanent / Full Time

Risk Analyst

Work for a global organisation in their mortgage division - use your Risk & Compliance experience to design & implement a Risk Management Framework.
A great opportunity has arisen to join this well-established organisation where you will be managing assurance functions within their mortgage division, while reviewing and building new foundations of controls that will underpin the operational compliance of the business.  This would suit someone with 2 to 3 years in a similar role.


RESPONSIBILITIES:
  • Design, implement and review operational and compliance risk management frameworks
  • Ensure risk frameworks are in line with current Privacy, AFSL and NCCP legislation
  • Identify operational risks and design appropriate controls to mitigate these
  • Provide internal direction, guidance and advice on risk matters, controls, regulations, client policies, current procedures
  • Investigate, manage control breaches or failures
  • Manage client stakeholder relationships 
  • Lead compliance and assurance measures through senior internal management
  • Provide training and guidance to management to ensure internal controls and processes are adhered too
  • Manage a team of assurance professionals
SKILLS/EXPERIENCE:
  • Experience in a Risk and Compliance management role
  • Previous experience working in the banking/finance industry
  • Strong analysis and conceptual skills 
  • Good leadership skills
  • Excellent relationship and influencing skills
  • NCCP and AFSL knowledge is required
If you are interested in this great opportunity, then please hit the 'Apply Button" or for more information please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 15.03.2019
 Sydney
 Contract or Temp

Business Analyst - Pega

Use you strong experience as a Business Analyst to work on a Pega Digital Transformation Project within the financial services sector.
Great opportunity to drive outcomes and deliverables on Digital Transformation Projects (Pega) that will really turn this financial service business on its head. 
  
RESPONSIBILITIES:
  • Met with key stakeholders to define business and operational requirements for IT projects
  • Lead design sessions in collating requirements and developing new systems to enhance business processes
  • Gather requirements and put together costings and monitor financial spend
  • Follow best practice to ensure projects deliver the right solutions for the business
  • Create system specifications, diagrams and charts to provide direction to relevant parties
  • Deliver presentations, business requirements and workflow designs and other relevant documentation for application roll outs
  • Monitor project deadlines and adherence to schedules
  
  
SKILLS/EXPERIENCE:
  • Proven track record as a Business Analyst working on IT Transformation projects
  • Working experience in Pega development projects
  • Strong analytical and problem-solving skills
  • Excellent relationship management experience
  • Experience in the full software lifecycle
  • Experience working in an Agile environment
  
If you are interested in the great opportunity, then please hit the Apply Button, or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
  
The successful candidate will need to undergo Police and Background Checks.
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 07.03.2019
 Sydney
 Contract or Temp

Customer Service Consultant

Use your strong customer service skills to work in this inbound contact centre - No Sales! Ongoing temporary role with a view to permanent.
Our client provides outsourced processing in Banking and Finance to one of Australia’s well known Mortgage providers. They are seeking a number of operators to join their expanding team in their Contact Centre to start on 1st April 2019.
  
The Call Centre is open 7 days a week with operating hours from 8am to 8pm Monday to Friday and 9:00am to 5:00pm on weekends and Public Holidays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.
  
RESPONSIBILITIES:
  • Working in an inbound contact centre
  • Dealing with enquiries from customers regarding their mortgage
  • Actioning and responding to requests in a timely manner
  • Making any minor adjustments
  • Keeping file notes up to date in the system
  • Handling any problems or resolving issues in a professional manner
  • Working to Service Level Agreements and KPI's

SKILLS/EXPERIENCE:
  • Experience in Customer Service roles
  • Strong communication skills
  • Team playing manner
  • Positive attitude
  • Computer skills  
Successful candidates will be required to undergo relevant referee, Police and Insolvency Checks. 
No Working Holiday Visas.

  
For more information, please contact Jessica Bartolotti on 02 8042 1657, or email your resume to jessica@employ.com.au
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