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 07.12.2018
 Sydney
 Permanent / Full Time

Workforce Planning & Reporting Specialist

Add value & be part of a progressive company & supportive culture. Workforce planning & reporting capabilities to forecast resources & mitigate risk.
Work for a strong brand name in the finance sector and a great culture that is focused on the customer experience and staff engagement.  Working in beautiful offices with harbour views!


KEY RESPONSIBILITIES: 

  • Responsible for real time management to ensure all call queues are managed
  • Analyse all supply and demand components across the Customer Contact Centre to prepare reports
  • Develop and maintain accurate supply and demand forecasts, complete forecast variance analysis
  • Provide recommendations to support the Customer Contact Centre Teams in making optimum use of available resources in order to achieve service level targets
  • Telephony management - working with internal and external suppliers to ensure day to day telephony functions are effective to achieve business outcomes and customers experience
  • Provide daily, weekly, monthly and ad-hoc reporting 
  • Explain complex concepts and problems in simple terms, with the ability to communicate clearly and effectively at all levels
SKILLS/EXPERIENCE:

  • A couple of years’ experience in workforce planning
  • Experience with Real Time analysis
  • Strong knowledge of CRM Systems, ideally Salesforce
  • Advanced analytical skills
  • Proactive nature

This is an exciting opportunity to come in and make a real difference to an established yet evolving business. 

Please hit "Apply Now" to submit your resume, or for further information contact Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
The successful candidate will need to complete Police and Background Checks
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 07.12.2018
 Sydney
 Contract or Temp

Claims Officer

Use you strong claims knowledge to handle complex travel claims from end to end. Great company culture, relaxed environment. Immediate start!
Work in a positive, friendly and fun company culture where you will be managing travel claims. This is a six month temporary assignment that could lead to a permanent role.  Immediate Start!

RESPONSIBILITIES:
  • Handle a portfolio of travel claims from lodgment to finalisation
  • Liaise with policy holders and assessors, investigators and other parties
  • Gather and compile supporting documentation
  • Analyse information and assess claims
  • Communicate and correspond with stakeholders
  • Adhere to internal and external policies and procedures
  • Provide a high level of customer service at all times
SKILLS/EXPERIENCE:
  • Previous complex claims experience, travel claims preferred
  • Strong communicaton skills
  • Accuracy and attention to detail
  • Sound PC skills
  • Good team playing attitude
This is a full time six month contract role, Working Holiday Visa holders are welcome to apply.

If you are interested in this opportunity then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 30.11.2018
 Sydney
 Permanent / Full Time

Account Manager

Well established Communications Agency with a culture that supports work/life balance. Implement & execute clients' PR programs & manage accounts.
A great opportunity has arisen to work for this small, growing and dynamic Communications Agency.  Be part of a progressive culture and a role where you can bring your strong PR skills and add value and make a difference.
  
RESPONSIBILITIES:
  • Act as the first point of contact for any client queries and provide a high level of service to ensure clients are engaged and have a positive experience
  • Take an active part in new business pitches
  • Draft materials for the execution of PR Plan activities - pitch documents, media lists, press releases etc.
  • Contribute to the company’s performance and growth through social media strategy and execution
  • Ensure that relevant features are identified for all clients and work with the client to develop and draft pitch and content
  • Keep up to date with what is happening in the market, hot topics, market trends
  • Act as a mentor for junior staff
  
SKILLS/EXPERIENCE:
  • Experience in PR/Media or Marketing and Communications 
  • Ability to manage key client accounts/relationships
  • Interest in/or experience in the tech and innovation space
  • Strong written and verbal communication
  • Social & digital media experience
  
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 22.11.2018
 Unknown
 Permanent / Full Time

Fundraising Officer

Use your sales & fundraising experience to add value & help deliver fundraising through community engagement.
Work for a strong national brand in the not-for profit sector and be part of a rewarding cause where you can add value and make a difference!  Help to engage the community to drive fundraising initiatives.  
  
RESPONSIBILTIES:
  
  • Responsible for the delivery of promotional fundraising initiatives – generating revenue growth in NT
  • Build positive stakeholder relationships
  • Provide project management support for newly created and existing partnerships
  • Service and retain existing partnerships
  • Provide support for promotional and fundraising events – travel as required to attend events and support volunteers
  • Coordinate and recruit volunteers
  • Plan and execute an annual event
  • Forecast income, monitor and maintain expenditure
  
SKILLS/EXPERIENCE:
  • Previous experience where your role has been focused on supporting key partnerships, projects or business development
  • Strong communication and relationship building skills
  • Self-motivated and results orientated
  • Good influencing and persuasive skills
  • Initiative and proactive manner
  
If you are interested in this great opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 19.11.2018
 Sydney
 Contract or Temp

Team Leader

Team Leader required for team processing consumer loans. Growing company with excellent development opportunities.
About the company
Our client is a progressive player in their industry who is currently looking for a Team Leader due to growth in their business.  This role would ideally suit someone who has 2 - 3 years in a leadership role looking to progress their career.
 
About the role
The main role of the team is to provide support to your team you will need strong people management skills and has experience identifying and implementing process improvements. 

This is a full time temp to permanent opportunity. 

Duties
  • Coach, mentor and manage 6-8 staff 
  • Handling escalations, complaints and problems that may arise in a timely manner
  • Ensuring that team members are meeting their KPI's and SLA's
  • Ensuring staff are adhering to customer service standards and following procedures to ensure 100% compliance within legislation requirements
  • Drive, motivate and inspire high performing individuals
  • Provide regular feedback to staff members
  • Daily, weekly and monthly reporting
Skills and experience
  • 2 - 3 years experience in a Team Leader position, ideally within a banking environment 
  • Experience working in a busy and fast-paced environment
  • Strong emphasis on customer service
  • Possess excellent verbal and written communication skills
  • Attention to detail and the ability to multi-task
The successful candidate will need to provide references from previous employers and complete a National Police and Bankruptcy Check. 

To apply for this role, click on the 'Apply Now' button. Please feel free to contact Jessica Bartolotti on 02 8042 1657 or jessica@employ.com.au for further information.
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 19.11.2018
 Sydney
 Permanent / Full Time

Workforce Planner

Working for a leader in the Australian mortgage industry. Developing and maintaining accurate supply and demand forecasts for a national call centre.
About the company
Our client is a national award winning home loan provider with operations throughout all mainland capital cities and major regional centres throughout Australia.
 
About the role
Reporting to the Senior Manager in the Contact Centre this team plays a pivotal role developing and maintaining accurate supply and demand forecasts, complete forecast variance analysis and reporting and providing recommendations. In addition to reporting and analysis on performance and key statistics for the Customer Contact Centre Teams as well as providing real time support to the Management Team with daily operation.

Duties
  • Responsible for real time management to ensure all call queues are managed, by ensuring that people are in the right place at the right time
  • Analyse all supply and demand components across the Customer Contact Centre to prepare reports, providing solutions to facilitate business decision making and achieve right outcomes.
  • Telephony management - working with internal and external suppliers to ensure day to day telephony functions 
  • Provide daily, weekly, monthly and ad-hoc reporting on contact centre performance at individual and centre level as well as statistics for Aussie.
Skills and experience
  • Minimum of 2 years, experience in workforce planning, real time analysis or business performance analysis type role
  • Knowledge of telephony system and eWorkforce management
  • Advanced computer literacy
  • High levels of personal resilience and tenacity.
The successful candidate will need to provide references from previous employers and complete a National Police and Bankruptcy Check. 

To apply for this role, click on the 'Apply Now' button. Please feel free to contact Jessica Bartolotti on 02 8042 1657 or jessica@employ.com.au for further information.
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