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 Permanent / Full Time

Call Centre Operator

Do you have call centre experience and looking for a career in banking. A national brand is seeking experienced inbound call centre agents.
A large national mortgage provider is seeking individuals with call centre experience in any industry that have handled inbound or outbound calls. Full training is provided and your daily responsibilities will include -
  • Answering incoming calls and resolving inquiries.  
  • Resolving customer issues and complaints
  • Liaising with internal departments with regards to a customers mortgage
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
  • Exceeding the customers expectations and meeting daily KPI's 
This is a seven day call centre and the successful candidate must be available to work a rotating roster between 8am - 8pm Monday to Friday and 9am - 5pm on weekends. 

The successful candidate will have at least 12 months of call centre experience, and be able to start from Monday, 22 October. 

If this role sounds like you please APPLY NOW
 Contract or Temp

Customer Service Officer

Work in a positive and growing business in finance. Inbound calls dealing with personal loan enquiries. Temporary role with a view to permanent. CBD
Great opportunity to be part of a growing organisation, working in a friendly and supportive contact centre working Monday to Friday 8am to 4pm.  Temporary role with a view to permanent.  CBD Location.


  • Taking a range of inbound calls from customers regarding personal loans
  • Assisting with enquiries on the process to apply for a loan and how to complete the application
  • Dealing with enquiries from the website, advertising and different campaigns
  • End to end account maintenance on eligibility and minimum requirements for taking up a loan to password resets
  • Handling complaints in a professional and timely manner
  • Responding to e-mail enquiries
  • Ensure a high level of compliance and service on all correspondence


  • Strong customer service experience, prefer in a contact centre
  • Excellent communication skills
  • Reliable and punctual
  • Technology savvy
  • Ability to juggle different tasks
If you are interested in this opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail
No Working Holiday Visas
The successful candidate will need to undergo a Police and Bankruptcy Check
 Contract or Temp

Document Preparation Officer

Ongoing temp. role - prepare documents for scanning, scanning documents, lifting and moving boxes from and into the warehouse. Ermington location.
Work for a strong brand name that provides an outsourced service to different clients.  Ermington Location working either 8am to 4pm or 10am to 6pm.  Ongoing temporary role with an opportunity to take on additional responsibilities for the right candidate.


  • Preparing documents for scanning
  • Catergorising documents and putting cover sheets in between different types of documents
  • Taking out any staples
  • Scanning documents
  • Lifting and moving boxes onto the trolleys and taking them to the warehouse
  • Using a spreadsheet to locate documents and find the relevant box where the documents are stored in the warehouse
  • This role will require someone to stand on their feet in the initial period for most of the day
  • Accuracy and attention to detail
  • Ability to lift boxes and place them onto a trolley
  • Ability to follow directions
If you are interested in this opportunity, then please hit the Apply Button or for future information, please call Karen Marsden on (02) 8042 1655 or e-mail 
No Working Holiday Visas
Must be comfortable to undergo a Police Check
 Contract or Temp

Mortgage Administration Officer - Constructions

Opportunity exists for two individuals with Mortgage constructions home loans. You will be managing applications and payments for construction loans.
An established financial services organisation, specialising within mortgage processing, is seeking a strong administrator with experience in banking administration in constructions loans to start ASAP.  Due to an expanding portfolio of mortgages, they are seeking strong mortgage administration experience to prepare documents, filing and updating databases.

To be considered for the role, you must have the following:
  • Previous experience in mortgage administration specifically construction home loans
  • Responsible and able to work without supervision
  • Ability to work in a high pressure, fast paced environment 
  • Strong excel and word skills - must be willing to undergo testing
  • Fast and accurate typing skills.
Your role will have you managing construction home loans, from application to progress payments and regular liaison with customers.

For more information, please call Peter on 0412 337 457 or email me on
 Permanent / Full Time

Loan Processing Officer

Mortgage provider seeking a confident and experienced processing officer to join their team immediately based in Rhodes.
Established home loan provider seeking a confident, experienced and eager to learn individual to join their constructions loan team as a processing officer located at Rhodes. 

The ideal candidate will have prior experience processing loans in a banking and financial working environment. Attention to detail and exceptional customer service is mandatory to be successful. 

Processing Officer Responsibilities : 
• Log all requests and distribute to other employees are required
• Issue authority to commence and mail progress payment claim forms.
• Receive and process all progress payment requests.
• Obtain replacement insurance
• Update systems, convert loans to standard products and update solace with approvals.
• Respond to email and phone enquiries from clients, franchisees and brokers within the four hour timeline.
• Manage all allocated files within the agreed service levels as directed by the Team Manager.

This company has a strong focus on work life balance and has a great company culture. 
Apart from the competitive salary, you will also have access to benefits including access to the fully equipped gym and 25+ classes. 

For further information, feel free to contact Theresa on 02 8042 1658 or via email
 Contract or Temp

Credit Assessor - Personal Loans

Use you credit assessing experience to review applications & make decisions on personal loans. Temp. to Perm. Opportunity. CBD Location.
A great opportunity has arisen to work for this growing financial services company specialising in personal loans.  Temporary to Permanent opportunity for the right person.  CBD Location.

  • Assessing applications for Personal Loans from $5 to $50k
  • Manual assessing as well as auto generated through the calculator
  • Reviewing and analysing all documentation to accept or decline the application
  • Working to credit guidelines and policy
  • Liaising with customers if more information is required
  • Keeping records up to date in the system
  • 1 to 2 years credit assessing experience
  • Have held a Delegated Lending Authority (DLA)
  • Strong attention to detail
  • Good communication skills
If you are interested in this great opportunity, then please hit the Apply Button, or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail
No Working Holiday Visas
 Permanent / Full Time

Broker Support Consultant

Use your first level help desk technical knowledge to support brokers with technical issues when lodging mortgage applications in the system. CBD base
Working for a strong brand name in the mortgage field, this role will see you supporting mortgage brokers with the lodgement of applications. CBD Location.  This is a 6 month contract with a view to permanent.

  • Provide phone and e-mail support to Mortgage Brokers
  • Understanding the mortgage process to provide assistance with any issues the brokers have when lodging their applications
  • Educating brokers on information supplied on the loan documents that may be causing any technical issues
  • Provide technical assistance and support with Windows, Outlook and other devices
  • Educate the team on best practices and help minimize technical issues when submitting loan documents via the system


  • First level help desk experience
  • Experience in customer service roles
  • Experience in the finance industry (mortgages) preferred but not essential
  • Problem solving skill
 If you are interested in this opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail
No Working Holiday Visas.
 Permanent / Full Time

Mortgage Retentions Officer

National Home Loan provider located in Sydney CBD seeking an enthusiastic retention officer to resolve problems and retain customers looking to leave
A nationally based household name in home loans is seeking a very confident customer retention officer. You will determine the issue as to why a customer is looking to discharge their home loan and find a practical solution that prevents the customer from leaving. 


  • Making outbound calls or receiving calls from customers that are looking to take their mortgage to another lender - and retaining that business
  • Locating and resolving the root causes of customer dissatisfaction
  • Provide tailored solutions to suit the needs of the customer 
  • Building strong relationships with customers
  • Record and capture all activity and keep file notes up to date
  • Meeting and exceeding targets
  • Previous experience in sales or retention
  • Experience in home loan industry
  • Self motivated with strong teamwork focus
  • Strong customer service skills 
  • High attention to detail and problem solving skills

For further information, please contact  Peter on (02) 8042 1660 or
 Permanent / Full Time

Senior Manager - Travel Insurance

Senior role - use your strategic skills to enhance the customer experience, create efficiencies & drive engagement across two teams in this business.
An exciting opportunity has arisen for a senior manager who will be responsible for the strategic development and delivery of market leading assistance and claims management. Based in beautiful offices in the heart of the CBD.

  • Lead, manage and develop teams across two sectors of this travel insurance business to deliver traveller centric service solutions
  • Utilise best practice in creating an engaged and high performing culture
  • Ensure staff are exposed to ongoing training, coaching and mentoring
  • Develop and implement strategies to support the travellers needs and claims experience
  • Expand emergency assistance service offerings
  • Create a culture of continuous improvement across the teams
  • Cost effective management of assistance and claims decision making processes
  • Manage internal and external partnerships
  • Keep up to date with regulatory risks and changes along with trends in the market
  • High level leadership skills
  • Experience in a similar role at a senior level
  • Insurance (claims) or similar experience required
  • Strategic operator with strong business acumen
  • Excellent relationship management skills
  • Strong problem-solving skills
  • Proven track record in continuous improvement
If you are interested in this great opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail

Fundraising Officer

Strong brand name & worthwhile cause. Help deliver promotional fundraising initiatives to generate revenue growth in the Northern Territory. Part time
A great opportunity has been presented to work for this rewarding and strong brand name in the not-for-profit sector in a role where you be responsible for driving revenue growth in the Northern Territory. Working x3 full days or x 5 days reduced hours.
  • Responsible for the delivery of promotional fundraising initiatives – generating revenue growth in NT
  • Build positive stakeholder relationships
  • Provide project management support for newly created and existing partnerships
  • Service and retain existing partnerships
  • Provide support for promotional and fundraising events – travel as required to attend events and support volunteers
  • Coordinate and recruit volunteers
  • Plan and execute an annual event
  • Forecast income, monitor and maintain expenditure
  • Previous experience where your role has been focused on supporting key partnerships, projects or business development
  • Strong communication and relationship building skills
  • Self-motivated and results orientated
  • Good influencing and persuasive skills
  • Initiative and proactive manner
If you are interested in this great opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail
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