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 17.08.2018
 Sydney
 Contract or Temp

Case Coordinator - Travel

Use your high level customer service skills to provide assistance to travellers holidaying overseas. Contract role that could lead to permanent. CBD.
Are you passionate about going above and beyond to deliver a superior level of customer service? An exciting opportunity has come about to work in a team that provide Emergency Assistance to travellers holidaying overseas.  This is an 8 month Contract that could lead to permanent employment.

 
RESPONSIBILITIES:

  • Acting as the first point of contact for customers who are travelling and find themselves in a distressed situation - lost or stolen passport, luggage, medical issues etc.
  • Answering calls and providing customers with the necessary support and assistance
  • Taking ownership to resolve problems and offer solutions to support the customer
  • Liaising with various parties in order to resolve the customers problem
  • Making the necessary logistical arrangements
  • Keeping accurate and detailed case notes on the system
 
SKILLS:
  • Strong communication and customer service experience
  • Strong problem solving skills
  • Ability to remain calm when dealing with more complex matters
  • Strong written skills
  • Must be able to work a 24/7 roster for the contract period
  • Travel experience would be preferred
Great team culture and great offices based in the city.  Ideal availability from the 20th or 27th August. No Working Holiday Visas. For further information, please call Karen Marsden on (02) 9113 7215 or e-mail karen@employ.com.au
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 17.08.2018
 Sydney
 Permanent / Full Time

Customer Care Officer

Work for a progressive not-for-profit where you will develop relationships with Supporters to grow loyalty and increase revenue. Inner West Location.
Exciting opportunity to work for a forward thinking not-for-profit where you can add value and make a difference. Great company culture with good benefits. Inner West Location.
 
RESPONSIBILITIES:

  • Build and maintain quality relationships with supporters (donors) - new and existing
  • Seek to retain supporters who are looking to cancel their donation
  • Respond to a range of enquiries and providing a high level of service - change details, tax receipts and more
  • Inspire supporters and grow loyalty in order to increase revenue
  • Inputting donations into the database
  • Address supporter needs and resolve any issues in a timely manner
 
SKILLS:
  • Demonstrated customer service experience
  • High level communication and relationship skills
  • Good organisational skills
  • Ability to work in a team
  • Sound computer skills, especially with MS Office
 
If you are interested in this opportunity, then hit the apply button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 17.08.2018
 Sydney
 Contract or Temp

Broker Support Consultant

Use your knowledge of the mortgage process & technical skills to support brokers who are having difficulties lodging applications. CBD Location
Working for a strong brand name in the mortgage field, this role will see you supporting mortgage brokers with the lodgement of applications. CBD Location.  6 month contract which could lead to a permanent opportunity.

 
RESPONSIBILITIES:
  • Provide phone and e-mail support to Mortgage Brokers
  • Understanding the mortgage process to provide assistance with any issues the brokers have when lodging their applications
  • Educating brokers on information supplied on the loan documents that may be causing any technical issues
  • Provide technical assistance and support with Windows, Outlook and other devices
  • Educate the team on best practices and help minimize technical issues when submitting loan documents via the system

SKILLS/EXPERIENCE:

  • Experience in customer service roles
  • Good knowledge of the mortgage process
  • Technical skills and an interest in technology
  • Problem solving skill
 If you are interested in this opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
No Working Holiday Visas.
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 16.08.2018
 Adelaide
 Permanent / Full Time

Contact Centre Manager

Use your strategic skills, strong leadership experience and ability to drive change to contribute and add value to this contact centre. Adelaide base
Great opportunity to utilise your strategic ability to lead a team in a contact centre environment for a well-established financial service provider.  This varied role will give you the chance to add value and make a difference.
  
RESPONSIBILITIES:
  
  
  • Manage the day to day operations of the contact centre to ensure high service standards are being maintained
  • Mentor and coach staff and provide them with the tools to achieve their full potential (x 2 direct Team Leaders and approximately 30 staff)
  • Improve processes and streamline procedures to improve business efficiencies
  • Measure client satisfaction surveys and drive strategies for improvement
  • Work on different projects, such as ‘live chat’ and new client implementations
  • Produce client reports on a daily, weekly and monthly basis
  • Ensure that any escalated issues are dealt with in an efficient and professional manner
  • Create an environment that contributes to continuous improvement
  
SKILLS/EXPERIENCE:
  • Strong leadership skills
  • Contact centre management experience
  • Excellent relationship management skills
  • Strategic Operator
  • Good analytical and reporting skills
  • Ability to drive change and improve processes
  
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655
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 16.08.2018
 Sydney
 Permanent / Full Time

Contact Centre Consultant

Work in a positive culture, in a service relate role dealing with inbound calls and supporting customers with queries on their mortgage.
A great opportunity has arisen to join this growing business and be part of an innovative and progressive company culture.  

RESPONSIBILITIES:
  • Responding to a range of enquiries from customers and brokers regarding mortgages
  • Providing a high level of service
  • Making changes to loan details
  • Dealing with variations to loans 
  • Handling new lead enquiries
  • Partial discharges and re-financing
  • Complete back office loan administration and online enquiries
  • Keeping accurate records and information up to date

SKILLS:

  • Experience working within a call centre environment would be ideal 
  • High level communication skills
  • Customer service focused
  • Good attention to detail
Rotating roster Monday to Friday 8am to 8pm and Saturday 9am to 5pm (would only work once every 4 to 6 weeks). 

This role would be starting on Monday, 3 September 2018. 

If this sounds of interest please hit APPLY NOW
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 16.08.2018
 Sydney
 Permanent / Full Time

Contact Centre Consultant

Work in a positive culture, in a service relate role dealing with inbound calls and supporting customers with queries on their mortgage.
A great opportunity has arisen to join this growing business and be part of an innovative and progressive company culture.  

RESPONSIBILITIES:
  • Responding to a range of enquiries from customers and brokers regarding mortgages
  • Providing a high level of service
  • Making changes to loan details
  • Dealing with variations to loans 
  • Handling new lead enquiries
  • Partial discharges and re-financing
  • Complete back office loan administration and online enquiries
  • Keeping accurate records and information up to date

SKILLS:

  • Experience working within a call centre environment would be ideal 
  • High level communication skills
  • Customer service focused
  • Good attention to detail
Rotating roster Monday to Friday 8am to 8pm and Saturday 9am to 5pm (would only work once every 4 to 6 weeks). 

This role would be starting on Monday, 3 September 2018. 

If this sounds of interest please hit APPLY NOW
APPLY FOR JOB
 16.08.2018
 Sydney
 Permanent / Full Time

Contact Centre Consultant

Work in a positive culture, in a service relate role dealing with inbound calls and supporting customers with queries on their mortgage.
A great opportunity has arisen to join this growing business and be part of an innovative and progressive company culture.  

RESPONSIBILITIES:
  • Responding to a range of enquiries from customers and brokers regarding mortgages
  • Providing a high level of service
  • Making changes to loan details
  • Dealing with variations to loans 
  • Handling new lead enquiries
  • Partial discharges and re-financing
  • Complete back office loan administration and online enquiries
  • Keeping accurate records and information up to date

SKILLS:

  • Experience working within a call centre environment would be ideal 
  • High level communication skills
  • Customer service focused
  • Good attention to detail
Rotating roster Monday to Friday 8am to 8pm and Saturday 9am to 5pm (would only work once every 4 to 6 weeks). 

This role would be starting on Monday, 3 September 2018. 

If this sounds of interest please hit APPLY NOW or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
APPLY FOR JOB
 16.08.2018
 Sydney
 Permanent / Full Time

Call Centre Officer - Mortgages

A busy national Mortgage provider is seeking customer service officers with knowledge of mortgages to answer queries in relations to
An expanding mortgage provider is seeking customer service professionals to join their team who have knowledge of mortgages. You will take pride in your work and love exceeding customer expectations.

As a Call Centre Officer, you will be responsible for:-
  • Answering incoming calls and resolving inquiries relating to variations to a mortgages from fixing, partial discharges, refinances, changes of security from existing mortgage customers 
  • Resolving customer queries and complaints
  • Liaising with internal departments with regards to discharges, variations & settlements
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
The successful candidate will have:
  • Previous experience working in a call centre environment ideally in financial services and preferably in Mortgages
  • Possess excellent communication and interpersonal skills, with a team focused attitude and good attention to detail
  • Have previous demonstrated customer service experience
  • Be flexible to work between the hours of 8:00am and 8.00pm - variety of shifts available with flexibility including weekends
For more information, please call Peter on 80421660 or email me on peter@employ.com.au
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 15.08.2018
 Sydney
 Contract or Temp

Data Entry Officer

Use your fast and accurate data entry speeds to enter in invoice, cheques and other documents. Immediate start!
Our client is a reputable global organisation who provides data capture, scanning and processing solutions for a range of clients nationally, including large financial institutions & telecommunications providers. 

RESPONSIBILITIES:
  • Processing cheque and invoice details
  • Processing and qualifying high volumes of documents, including scanned images
  • Navigating and updating a range of systems and databases in order to best meet client needs
  • Processing remittance advices
  • Working to KPI's and delivery on Service Level Agreements
SKILLS:
  • Previous data processing experience 
  • Accuracy & attention to detail
  • Ability to work in a fast paced environment and to deadlines
  • Strong work ethic
This is a part time ongoing temporary role - No Working Holiday Visas.  
This role would start on Thursday, 23 August 2018 

If this role interests you please APPLY NOW.
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 13.08.2018
 Sydney
 Contract or Temp

Customer Support Consultant

Provide high level service to support customers who are overseas and experiencing difficulties from loss of passport to medical issues.
Are you passionate about travel and going above and beyond to deliver a superior level of customer service? An exciting opportunity has come about to work in a team that provides Emergency Assistance to travellers holidaying overseas.
 
RESPONSIBILITIES:
  • Acting as the first point of contact for customers who are travelling and find themselves in a distressed situation - lost or stolen passport, luggage, medical issues etc.
  • Answering calls and providing customers with the necessary support and assistance
  • Liaising with various parties in order to resolve the customers problem
  • Making the necessary logistical arrangements
  • Keeping accurate and detailed case notes on the system
  • Handing over to other team members at the completion of your shift - ensuring all the necessary information is conveyed effectively
  • Liaising and working closely with the overseas partners on more complex cases
SKILLS:
  • Previous call centre or high level customer service experience
  • Emergency Assistance experience is highly desirable
  • Experience working shifts, including night shift, shifts are 7:30am - 8:00pm and 7:30pm - 8:00am Monday - Sunday (37.5 hours per week)
  • Excellent communication skills and a passion for providing a high level of service
  • Strong problem solving skills
  • Ability to remain calm when dealing with more complex matters
  • Strong written skills
  • Well travelled with a good geographical awareness
  • Being bilingual would be an advantage 
This is a 9 month contract with full on the job training provided.  You must be able to work a 24/7 roster.  Ideally you would be required to start on 27th August 2018.

As this is a 9 month contract no working holiday visas please.
 

If this role sounds like you please APPLY NOW.
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