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 09.11.2018
 Brisbane
 Permanent / Full Time

Team Leader

Varied role leading staff & developing a high performing team, as well as managing a pivotal relationship with an external client.
Work for a well-established player in the finance sector in a role where you can really make a difference.  Mentor staff and grow a high performing team in addition to building an effective and pivotal relationship with an external client.  Brisbane CBD Location.
  
RESPONSIBILITIES:

  • Lead, coach and mentor staff to achieve their potential
  • Participate in team and one-on-one meetings and catch ups
  • Conduct reviews and performance management
  • Manage workflow and adherence to Service Level Agreements
  • Building and maintaining a strong relationship with an external client
  • Attending external client meetings
  • Planning, forecasting and managing variances
  • Ensure risk and compliance frameworks are being adhered to
  • Ability to improve processes and streamline procedures
  
SKILLS/EXPERIENCE:
  • Strong leadership experience
  • Experience in back office processing functions
  • Effective communication & relationship building skills
  • Strong work ethic
  • Superior problem solving skills
  • Highly organised with good attention to detail
  • Experience in banking, finance or insurance preferred but not essential
If you are interested in this exciting opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Sydney
 Permanent / Full Time

Account Manager

Well established Communications Agency with a culture that supports work/life balance. Implement & execute clients' PR programs & manage accounts.
A great opportunity has arisen to work for this small, growing and dynamic Communications Agency.  Be part of a progressive culture and a role where you can bring your strong PR skills and add value and make a difference.
  
RESPONSIBILITIES:
  • Act as the first point of contact for any client queries and provide a high level of service to ensure clients are engaged and have a positive experience
  • Take an active part in new business pitches
  • Draft materials for the execution of PR Plan activities - pitch documents, media lists, press releases etc.
  • Contribute to the company’s performance and growth through social media strategy and execution
  • Ensure that relevant features are identified for all clients and work with the client to develop and draft pitch and content
  • Keep up to date with what is happening in the market, hot topics, market trends
  • Act as a mentor for junior staff
  
SKILLS/EXPERIENCE:
  • Experience in PR/Media or Marketing and Communications 
  • Ability to manage key client accounts/relationships
  • Interest in/or experience in the tech and innovation space
  • Strong written and verbal communication
  • Social & digital media experience
  
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Unknown
 Part-time

Fundraising Officer

Use your sales & fundraising experience to add value & help deliver fundraising through community engagement.
Work for a strong national brand in the not-for profit sector and be part of a rewarding cause where you can add value and make a difference!  Help to engage the community to drive fundraising initiatives.  Working x3 full days or x 5 days reduced hours.
  
RESPONSIBILTIES:
  
  • Responsible for the delivery of promotional fundraising initiatives – generating revenue growth in NT
  • Build positive stakeholder relationships
  • Provide project management support for newly created and existing partnerships
  • Service and retain existing partnerships
  • Provide support for promotional and fundraising events – travel as required to attend events and support volunteers
  • Coordinate and recruit volunteers
  • Plan and execute an annual event
  • Forecast income, monitor and maintain expenditure
  
SKILLS/EXPERIENCE:
  • Previous experience where your role has been focused on supporting key partnerships, projects or business development
  • Strong communication and relationship building skills
  • Self-motivated and results orientated
  • Good influencing and persuasive skills
  • Initiative and proactive manner
  
If you are interested in this great opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Brisbane
 Permanent / Full Time

Team Leader - Settlements

Exciting opportunity to make a difference! Use your solid leadership skills to create a high performing team & improve processes.

Work for a well-established player in the finance sector in a role where you can really make a difference and create a high performing team culture and refine processes.  Brisbane CBD Location.
  
RESPONSIBILITIES:
  • Lead, coach and mentor staff to achieve their potential
  • Participate in team and one-on-one meetings and catch ups
  • Conduct reviews and performance management
  • Manage workflow and adherence to Service Level Agreements
  • Planning, forecasting and managing variances
  • Participate in internal and external stakeholder meetings and build effective working relationships
  • Ensure risk and compliance frameworks are being adhered to
  • Ability to improve processes and streamline procedures
  
SKILLS/EXPERIENCE:
  • Strong leadership experience
  • Experience in back office processing functions
  • Effective communication & relationship building skills
  • Strong work ethic
  • Superior problem solving skills
  • Highly organised with good attention to detail
  • Experience in banking, finance or insurance preferred but not essential
If you are interested in this exciting opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 09.11.2018
 Sydney
 Permanent / Full Time

Workforce Planner

Working for a leader in the Australian mortgage industry. Developing and maintaining accurate supply and demand forecasts for a national call centre.
About the company
Our client is a national award winning home loan provider with operations throughout all mainland capital cities and major regional centres throughout Australia.
 
About the role
Reporting to the Senior Manager in the Contact Centre this team plays a pivotal role developing and maintaining accurate supply and demand forecasts, complete forecast variance analysis and reporting and providing recommendations. In addition to reporting and analysis on performance and key statistics for the Customer Contact Centre Teams as well as providing real time support to the Management Team with daily operation.

Duties
  • Responsible for real time management to ensure all call queues are managed, by ensuring that people are in the right place at the right time
  • Analyse all supply and demand components across the Customer Contact Centre to prepare reports, providing solutions to facilitate business decision making and achieve right outcomes.
  • Telephony management - working with internal and external suppliers to ensure day to day telephony functions 
  • Provide daily, weekly, monthly and ad-hoc reporting on contact centre performance at individual and centre level as well as statistics for Aussie.
Skills and experience
  • Minimum of 2 years, experience in workforce planning, real time analysis or business performance analysis type role
  • Knowledge of telephony system and eWorkforce management
  • Advanced computer literacy
  • High levels of personal resilience and tenacity.
The successful candidate will need to provide references from previous employers and complete a National Police and Bankruptcy Check. 

To apply for this role, click on the 'Apply Now' button. Please feel free to contact Jessica Bartolotti on 02 8042 1657 or jessica@employ.com.au for further information.
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 09.11.2018
 Sydney
 Permanent / Full Time

Training Coordinator

Exciting opportunity to work for a strong brand name in finance and be part of a great culture. Facilitating Induction, Training and Onboarding.
Great opportunity to be part of this innovative business where a focus is on the customer experience and staff engagement.  This role would suit someone with a couple of years’ experience in facilitation training sessions and looking to build on this.  Beautiful offices located in the CBD.
  
RESPONSIBILITIES:
  
  • Facilitate Contact Centre training needs, including induction, onboarding and upskilling
  • Implement cross skill strategy for the centre
  • Review staff skills and ensure they are refreshed
  • Co-ordinate the delivery of soft skills training
  • Enhance current training documentation to include facilitator and learner guides
  • Provide feedback to Team Leaders on areas for staff development
  • Manage training approach and creating content as required
  
SKILLS/EXPERIENCE:
  • Previous experience in facilitation
  • Learning & Development experience
  • Excellent communication skills
  • Ability to conduct training needs analysis
  • Positive, “can do” attitude
  
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please feel free to contact Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 06.11.2018
 Sydney
 Permanent / Full Time

Marketing and Events Coordinator

We're seeking an experienced and highly enthusiastic Marketing and Events Coordinator to join our dynamic team
About the company
Our client is a well established and progressive company who deliver first class events on an international level.  We look for people who are confident and who know what it takes to exceed client expectations.
 
About the role
Reporting to the Events Director this team plays a pivotal role in providing excellent client and event management and marketing support This is a permanent role and will be starting from the 7 January 2019. 

Duties
  • Managing large corporate events
  • Coordinate venues, registrations and suppliers
  • Liaise with speakers with professionalism and accuracy
  • Writing media releases, marketing materials and copy for website
  • Scheduling and managing dynamic content for social media
  • Maintaining brand and voice on digital communication channels
  • Contribute to the ideas and innovations to improve our stakeholders’ experiences 
Skills and experience
  • Previous experience in event management 
  • Previous experience in copy writing 
  • Ability to effectively time manage and meet deadlines 
  • Positive attitude and willing to work in a team environment 
The successful candidate will need to provide references from previous employers.

To apply for this role, click on the 'Apply Now' button. Please feel free to contact Jessica Bartolotti on 02 8042 1657 or jessica@employ.com.au for further information.
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 06.11.2018
 Sydney
 Contract or Temp

Broker Assistant

Working for a leader in the Australian mortgage industry. Supporting a team of brokers with operational & system enquiries.
About the company
Our client is a national award winning home loan provider with operations throughout all mainland capital cities and major regional centres throughout Australia.
 
About the role
Reporting to the Broker Support Services Manager this team plays a pivotal role in providing excellent customer service, operational and system support by ensuring fast, quality resolution of broker enquiries and cases to improve the broker’s ability to conduct business. This is a full time six month contract with a possibility of converting to permanent. 

Duties
  • Respond to and resolve broker enquiries via self-service case logging, webchat, phone calls and email within agreed timeframes, keeping brokers informed of the status of their cases through to resolution.
  • Provide timely answers to questions raised by the Broker Community 
  • Provide effective education and information to brokers and stores, and peers, on best practice use of broker systems and technologies
  • Record accurate and timely case notes to keep brokers appraised of case progress and allow for problem analysis and prompt escalation. 
Skills and experience
  • 1 - 2 years of experience in Customer Service, Service Desk or User Support role
  • Technical support (Line Level 1) experience in a Microsoft Windows User Environment
  • Experience in a lending or financial services organization
  • Case management, escalation and customer service skills
  • Ability to work under pressure, organize priorities to meet deadlines
Benefits
  • Learning and development programs
  • Mentoring
The successful candidate will need to provide references from previous employers and complete a National Police and Bankruptcy Check. 

To apply for this role, click on the 'Apply Now' button. Please feel free to contact Jessica Bartolotti on 02 8042 1657 or jessica@employ.com.au for further information.
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 02.11.2018
 Sydney
 Permanent / Full Time

Senior Manager - Travel Insurance

Use your strategic & operational skills to enhance the customer experience, create efficiencies & drive engagement across local & overseas teams.
An exciting opportunity has arisen for a senior manager who will be responsible for the operational and strategic development and delivery of market leading Emergency Assistance and Claims management in Travel Insurance. Based in beautiful offices in the heart of the CBD.

  
RESPONSIBILITIES:

  • Lead, manage and develop teams across two sectors of this travel insurance business to deliver traveller centric service solutions
  • Provide assistance with the onboarding and merger of a newly acquired business – locally and overseas
  • Utilise best practice in creating an engaged and high performing culture
  • Provide operational support with the design and implementation of a new Claims system and other process improvements
  • Ensure staff are exposed to ongoing training, coaching and mentoring
  • Expand Emergency Assistance service offerings – look at alternative revenue streams
  • Create a culture of continuous improvement across the teams
  • Cost effective management of assistance and claims decision making processes
  • Keep up to date with regulatory risks and changes along with trends in the market
  
SKILLS/EXPERIENCE:

  • High level leadership skills
  • Experience in a similar role at a senior level
  • Experience in Emergency Assistance or other related 24/7 operations in the Medical, Airline or similar space would be required
  • Experience in setting up overseas operations
  • Strategic and Operationally minded
  • Excellent relationship management skills
  • Strong problem-solving skills
  • Proven track record in continuous improvement
  
If you are interested in this great opportunity, then please hit the Apply Button, or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 27.10.2018
 Sydney
 Contract or Temp

Process Improvement Specialist

Use your skills in Process Improvement to add value to this Contact Centre. Strong Brand in the Finance Sector & great culture. 6 Month Contract.
Great opportunity to work for a strong brand name and progressive environment in the finance sector.  Based in beautiful offices.
  
RESPONSIBILITIES:
  
  • Identify and highlight opportunities for improvement
  • Review existing documents and processes and seek to add value
  • Create process flows and map out requirements
  • Use Six Sigma methodology
  • Provide feedback on areas for development
  • Work with key stakeholders in the Contact Centre to achieve outcomes
  • Help drive a culture of continuous improvement
  
 SKILLS/EXPERIENCE:
  • Proven track record in improving processes
  • Experience in a Contact Centre environment
  • Experience with Six Sigma methodology
  • Strong communication skills
  • Previous experience in finance desired
If you are interested in this innovative role, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
The successful candidate will need to undergo Police and Background Checks. You must be an Australian Citizen or Permanent Resident to apply.
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