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 18.04.2019
 Sydney
 Permanent / Full Time

Customer Service Consultant

Use your strong communication skills to provide high level customer service in this fun contact centre environment. CBD Location & Competitive Salary!
Working for a martket leader in financial services - positive team culture in a customer service focused contact centre.  Great city location, beautiful offices, competitive salary and good career prospects!

RESPONSIBILITIES:

  • Responding to a range of enquiries from customers regarding their mortgage
  • Providing a high level of service
  • Following up on loan enquiries
  • Collating information from potential customers to forward onto brokers
  • Complete back office loan administration and online enquiries
  • Keeping accurate records and information up to date
  • Contribute ideas to improve processes and procedures
  • Ensure compliance to company policy and legislative guidelines

SKILLS:

  • Customer service focused
  • High level communication skills
  • Team playing attitude
  • Good attention to detail
  • Contact centre experience is desirable
Rotating roster Monday to Friday 8am to 8pm and Saturday 9am to 5pm (would only work once every 4 to 6 weeks). No Working Holiday Visas.
Successful candidates would need to undergo Police and Background Checks.

If you are interested in this great opportunity then hit the Apply Button, or for further details, please call Peter Duncan on (02) 9235 377 or e-mail peter@employ.com.au
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 17.04.2019
 Adelaide
 Permanent / Full Time

Team Leader

Work for an established player in the finance sector who provide outsourced functions in the mortgage space. Lead an established team.
A great opportunity has arisen to work for this national player who provide outsouced mortgage functions for different clients.  Based in Adelaide CBD.
 
 
RESPONSIBILITIES:
  • Lead a team that perform back office mortgage processes
  • Ensure that staff complete loan documents on a timely manner and to daily targets
  • Proactively resolves customer issues and attend to client escalations
  • Manage and maintain a team roster against operational requirements
  • Provide support and assistance to the team - training, coaching and mentoring staff to achieve their best
  • Conduct reviews and deal with any performance management issues
  • Ensure all tasks are completed within agreed SLA’s
  • Develop and foster ‘a can do attitude’
  • Participate in client meetings
  • Assist in the recruitment
  • Contribute ideas to improve processes and streamline procedures

SKILLS/EXPERIENCE:

 
  • Strong leadership skills
  • Good relationship management skills, both internally and external 
  • Highly organised
  • Ability to influence change and improve processes
  • Excellent communication skills both written and verbal
  • Excellent customer service skills
  • Ability to adhere to deadlines
  • Ability to perform in a fast paced environment
  • Experience in banking or finance is desirable

If you are interested in this opportunity, then please hit the 'Apply Button' or for further information, please call Karen Marsden on (02) 8042 1655 or email karen@employ.com.au
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 17.04.2019
 Sydney
 Contract or Temp

Data Entry Officers

Our client a well known brand located in the Liverpool area is looking for a number of people in a short term data entry assignment.
Working for a known brand in the market in a temporary assignment that will commence in June/July until early September.  Able to work around other commitments with hours and work close to home. Based in the Liverpool area.

RESPONSIBILITIES:
  • The completion of data capture tasks within a determined time frame.
  • Data Entry to the highest degree of quality and efficiency.
  • Data validation - check all fields are correct and understood
  • Working in a team environment to deliver client needs.
  • Ensure adherence to relevant quality control policies and procedures.
REQUIRED SKILLS
  • Quick and accurate data entry skills (MUST be able to type 10,000 keystrokes per hour, minimum)
  • Ability to prioritise and have a high attention to detail
  • Good communication skills.
  • Ability to work in autonomously and in a quiet team environment.
  • Punctual and flexible to work around business requirements.
  • You hold Australian Citizenship, in order to gain appropriate clearance
If you are interested in this opportunity, then please hit the Apply Button NOW, we will be conducting interviews immediately.  

Alpha numeric data entry testing will be sent to all candidates, to be considered for this role.
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 17.04.2019
 Sydney
 Contract or Temp

Mortgage Specialist - Role with a Difference

This role would suit someone who is an SME in the end to end mortgage process and keen on learning skills as a Business Analyst. 6 month contract
Work for this well established player in the financial services sector in a role where you will be supporting the IT Manager to roll out some new technology. Based in the heart of the CBD this is a 6 month contract. Must have experience in mortgage processing - back end after the mortgage application has been approved.


RESPONSIBILITIES:
  • Assisting in the roll out of new technology 
  • Producing mortgage documents to assist with the new technology
  • Writing procedures
  • Building plans
  • Testing work flows
  • Gathering information
  • User testing
  • Writing test plans

SKILLS/EXPERIENCE:
  • Excellent knowledge of the end to end mortgage process
  • Good technical skills
  • Good problem solving skills
  • Strong communication skills
  • Ability to pick things up quickly
If you are interested in this great opportunity, then please hit the Apply Button or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
The successful candidate will need to undergo a Police Check
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 15.04.2019
 Sydney
 Part-time

Bookkeeper/Assistant

Work around other commitments in a role that will see you working 1 to 2 days a week and close to home in Mosman.
Work around other commitments in a role that will see you working 1 to 2 days a week and close to home in Mosman.  Working on your own to provide accounting and general support to an entrepreneur who has various entities to look after. Looking to commence early May.
  
RESPONSIBILITES:
  • Deal with Real Estate Agents to ensure rental payments are received on commercial properties and a residential holiday property
  • Pay various bills
  • Ensure tax returns are sent to Accountant, including BAS Returns for different companies
  • Draw cheques to pay different parties, such as cleaners, rent
  • Ensure policies are in place, such as Workers Compensation
  • Collect and sort mail
  • Book tickets for shows as required
  • Book and assist with transport to different destinations, print out relevant information
  • Pay monies for venues for meetings
  • Assist with computer issues where possible
  • Perform other duties as required
 SKILLS/EXPERIENCE:
  • Sound Accounting experience
  • High level of attention to detail
  • Ability to perform personal assistant duties
  • Experience in dealing with highly confidential matters
  • Good communication skills
  • Positive and willing attitude
  • Need to have own ABN
If you are interested in this opportunity, then please hit the 'Apply Button' or for more information, please call Karen Marsden on (02) 8042 1655
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 14.04.2019
 Sydney
 Permanent / Full Time

Technical Services Lead

Manage the companies IT infrastructure to ensure the smooth operation of the business on a daily basis. Deal with staff and Vendor relationships.
This is a newly created position providing support to staff within this financial services organisation as well as building an effective working relationship with their external Vendor.

RESPONSIBILITIES:

  • Oversee and manage running of in-house applications
  • Understand and Support the architecture of the solutions at infrastructure level
  • Troubleshoot issues, provide helpdesk support or escalate to the Vendor
  • Understand the group’s infrastructure
  • Document and implement best of breed security within the organisation
  • Implementation and ongoing maintenance of a standard operating environment across the organisation
  • Ovesee business-continuity measures including backups, anti-virus etc. and put IT disaster plans in place
  • Work on projects and ensure clear plans are in place

SKILLS/EXPERIENCE:

  • Strong technical skills and infrastructure experience
  • Excellent knowledge of Micosoft Office products and SQL Server
  • Good communication skills - able to liaise across different levels
  • Helpdesk management experience
  • Related tertiary qualifications
If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 11.04.2019
 Sydney
 Contract or Temp

Invoicing Team Leader

Team Leader role available for a large technical services company based in Sydney Olympic Park. Three month temp opportunity. commencing immediately.
Exciting opportunity to join this established player within technical services. Managing a team of 17 invoicing and claims officer. You will possess the ability to motivate and engage staff to reach overall team goals.

This is a three month temp opportunity. Previous experience as a Team Leader in an accounting environment is essential. Direct Reports are responsible for resolving work orders for contractor payments , resolving discrepancies and resubmit rejected claims to client.

RESPONSIBILITIES:

  • Proactively manage a team of assessors to ensure claims are assessed in accordance with business rules and artefact guide.
  • Resolution of discrepancies from technicians according to client requirements.
  • Respond to general and escalated queries from contractors, field personnel, state managers and warehouse managers
  • Resolve work orders in infinity for contractor payments and reaching the provided KPI
  • Identify training requirements and involvement in development of training material
  • Compile and disseminate weekly/monthly reports to internal and external stakeholders
  • Identifying the rejection report and rectifying where applicable.
  • Correcting each rejected claim to reclaim back from the client or to back-charge if required.
  • Timely production of weekly and monthly discrepancy files to the client
SKILLS:
  • Previous experience managing a claims team 
  • Ability to work autonomously and in a team environment
  • Excellent communication skills
  • Leading by example
  • Positive, can do attitude
  • Providing support to TM, GM and staff
  • Excellent attendance/punctuality
  • Solution focused
Offices are based in Sydney Olympic Park, close to public transport. Interviews will be conducted immediately.

The successful candidate will need to undergo a national police check and provide references from previous employers.

If this role sounds like you please APPLY NOW
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 10.04.2019
 Sydney
 Contract or Temp

Mortgage Operations Specialist

Are you a mortgage all-rounder? Do you have a keen eye for detail? Are you a problem solver, with a passion to go above and beyond?
Are you a mortgage all-rounder?  Do you have an eagle-eye for detail?  Are you a keen problem solver, with a passion to go above and beyond for your customers?

As our Mortgage Operations Specialist, you will manage applications from submission through to settlement and then provide ongoing customer service, taking personal responsibility in all you do to ensure that you enhance the customer experience.
 
Position Objective
Responsible for the credit assessment of new applications and ensuring day-to-day customer calls and servicing activities are completed in a timely and accurate manner.
Deliver against service levels and productivity targets, identifying and acting upon opportunities for continuous improvement.
Maintain a high level of morale…MAKE IT FUN!!!
 
Key Accountabilities
  • Use your experience and knowledge of mortgages to deal with a variety of pre-settlement queries from Brokers and Relationship Managers, including dealing with loan scenarios
  • Proactively manage a pipeline of mortgage applications
  • Provide Brokers and Distribution Managers with accurate status updates at all points in the origination process
  • Analyse, document and implement process changes to improve business workflows internally and enhance the customer experience, with an emphasis on straight through processing
  • Head up the internal dispute resolution (IDR) function
  • Ensure activities are actioned in compliance with all relevant legislation (NCCP, Privacy Act, etc)
  • Ensure customer complaints are minimised and are responded to in a timely, complete and professional manner
Key Skills & Experience
  • 5 years experience in mortgage servicing
  • 2 years’ experience in credit assessment 
  • Working knowledge of applicable legislation such as NCCP and Privacy Act
  • Experience in inbound call management
  • Strong knowledge with Microsoft packages 
  • Cert 4 in Finance & Mortgage Broking would be an advantage
This is a contract to permanent position. The successful candidate will need to provide references from previous employers and undergo national police and credit checks.

If this role sounds like you APPLY NOW.

To discuss further please contact Jessica Bartolotti on 02 8042 1657 or jessica@employ.com.au
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 09.04.2019
 Sydney
 Contract or Temp

Case Manager

Use your high level customer service and problem solving skills to support travellers that are holidaying overseas and get into difficulty. CBD base.
Are you passionate about going above and beyond to deliver a superior level of customer service? An exciting opportunity has come about to work in a team that provide High Level Customer Service to travellers holidaying overseas. 6 month contract which could lead to permanent.

 
RESPONSIBILITIES:


  • Acting as the first point of contact for customers who are travelling and find themselves in a distressed situation - lost or stolen passport, luggage, medical issues etc.
  • Answering calls and providing customers with the necessary support and assistance
  • Taking ownership to resolve problems and offer solutions to support the customer
  • Liaising with various parties in order to resolve the customers problem
  • Making the necessary logistical arrangements
  • Keeping accurate and detailed case notes on the system
 
SKILLS:
  • Strong communication and customer service experience
  • Strong problem solving skills
  • Ability to remain calm when dealing with more complex matters
  • Strong written skills
  • Must be able to work a 24/7 roster for the contract period
  • Travel experience would be preferred
Great team culture and great offices based in the city.  
No Working Holiday Visas. Successful candidate will need to undergo Police & Background Checks. 
For further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 08.04.2019
 Sydney
 Contract or Temp

Customer Service Consultant

Use your strong customer service skills to work in this inbound contact centre - No Sales! Ongoing temporary role with a view to permanent.
Our client provides outsourced processing in Banking and Finance to one of Australia’s well known Mortgage providers. They are seeking a number of operators to join their expanding team in their Contact Centre.
  
The Call Centre is open 7 days a week with operating hours from 8am to 8pm Monday to Friday and 9:00am to 5:00pm on weekends and Public Holidays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.
  
RESPONSIBILITIES:
  • Working in an inbound contact centre
  • Dealing with enquiries from customers regarding their mortgage
  • Actioning and responding to requests in a timely manner
  • Making any minor adjustments
  • Keeping file notes up to date in the system
  • Handling any problems or resolving issues in a professional manner
  • Working to Service Level Agreements and KPI's

SKILLS/EXPERIENCE:
  • Experience in Customer Service roles
  • Strong communication skills
  • Team playing manner
  • Positive attitude
  • Computer skills  
Successful candidates will be required to undergo relevant referee, Police and Insolvency Checks. 
No Working Holiday Visas.

  
For more information, please contact Karen Marsden on 02 8042 1655, or email your resume to karen@employ.com.au
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