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 20.09.2018
 Perth
 Contract or Temp

Administration & Reception Support

Administration & reception role in the not-for-profit sector. Temporary role with an immediate start through to mid December. Shendon Park location.
Great opportunity to utilise your well-rounded reception and administration skills. Temporary role with an immediate start and working through to mid December. Based in Shenton Park.
  
RESPONSIBILITIES:
  • Providing general reception duties – answering calls and being the first point of contact
  • Assisting staff and booking appointments
  • Maintaining office equipment and supplies
  • Assisting with fundraising initiatives and coordinating activities
  • Maintaining relationships with supporters/volunteers
  • Maintaining the database with relevant information
  • Coding and processing monies and invoices
  
SKILLS/EXPERIENCE:
  • Previous experience in a similar role
  • Strong communication skills
  • Good administration and organisational skills
  • Positive, team playing attitude
If you are interested in this opportunity, then please hit the Apply Button, or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 19.09.2018
 Sydney
 Contract or Temp

Junior Administrator Officer

Work in a positive team environment where you will be checking & verifying documents for personal loans and following up on missing details. CBD base.
Work for this growing financial services company in the CBD. This is a temporary role which could lead to a permanent position. This would suit someone with 1 to 2 years administration experience and looking for the next step in their career. 

RESPONSIBILITIES:

  • Prepare and verify supporting loan documentation
  • Follow up incomplete, inconsistent, missing or outstanding documentation from customers 
  • Conduct compliance and due diligence checks whilst adhering to legislative and policy requirements.
  • Create customer loan files 
SKILLS/EXPERIENCE:
  • Strong verbal and written communication skills
  • Administration experience
  • High level of accuracy and attention to detail
  • Great team playing attitude

If you are interested in this opportunity, then please hit the Apply Button

No Working Holiday Visas as this is an ongoing position 
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 19.09.2018
 Sydney
 Contract or Temp

Customer Service Officer

Work for a strong brand name in the mortgage industry, providing phone based customer service support in a 6 - 8 week temp assignment
Our client is one of Australia's leading Non-Bank Lenders. They currently have a  temporary vacancy for a 1 - 2 month assignment within the call centre to start ASAP.

Responsibilities
  • Providing high level customer service whilst identifying customer needs
  • Responding to customer enquiries and assisting with email, online and general enquiries
  • Resolving internal and external customer problems quickly, accurately and in a professional manner
  • Strive to achieve targets to enhance business and personal performance
  • Meeting service and sales objectives using allocated frameworks
The successful candidate will have: 
  • Recent experience working in a call centre environment working with strict KPI's ideally within finance and banking 
  • Proven experience handling complex problems and providing detailed solutions
  • An engaging personality who can build rapport with customers quickly and effectively
  • Examples where you have gone above and beyond for customers and exceed expectations
Working holiday visa holders are welcome to apply

Don't miss out on this rare opportunity to become part of a fantastic team.

Applications are being considered immediately so APPLY NOW!!
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 17.09.2018
 Sydney
 Permanent / Full Time

Learning and Development Coordinator

Immediate vacancy for an experienced Learning and Development Coordinator with Sharepoint experience for position based in Rhodes business park
This organisation is an established and reputable financial services organisation specialising within outsourced mortgage processing.  Due an internal promotion, they currently have a vacancy for a full time Learning and Development Coordinator.
  
The Learning and Development Department is responsible for the delivery of training and inductions of new employees, the development of existing employees, creating training content and reward and recognition. This varied role will involve a combination of managing the L&D systems (Moodle, Wiki and Sharepoint) and be a back up resource to train new and existing staff.
  
Responsibilities: 
  • Creating all training content to be delivered through presentations, individual training sessions or group workshops
  • Liaising with managers across the business to identify training gaps of staff and providing assistance
  • Providing backup support as a trainer in the Learning and Development department when required
  • Reviewing all training material and policies and procedures on the Wiki and Moodle on a regular basis to ensure they are up to date
  • Suggesting methods to improve delivery of training  
The successful candidate will have:
  • Previous experience in a similar position is essential
  • Experience creating content in Wiki and Moodle and Sharepoint and other e-learning systems
  • Experience in Banking or Mortgages is desirable
  • The ability to be flexible with their hours and willing to increase or decrease when required by the business
  • Strong attention to detail including editing and proof reading
This organisation places importance on maintaining a work/life balance and staff here enjoy working within a vibrant and energetic team.   
  
The successful candidates would need to provide references for the last 5 years from direct managers and undergo a police check.

For more information, please call Jessica on 9235 377 or email your resume to jessica@employ.com.au.
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 17.09.2018
 Sydney
 Permanent / Full Time

Call Centre Operator

Inbound Call Centre with no sales - providing a high level of service to customers regarding their mortgage enquiries. Must have contact centre exp
A large national provider of home loans is seeking individuals with strong customer service skills to answer inbound calls across Australia from established customers. Your role will have you answering their questions and servicing daily transaction requirements.

The call centre is open from 8am - 8pm Monday to Friday and 9am - 5pm on weekends and you will be rostered on a regular 37.5 hour shift that will fall between these operating times. You must be available to work Monday to Friday and able to work the occasional weekend.
  • We are seeking individuals with highly developed customer service skills that thrive on resolving customer problems and address identified needs
  • You must have experience working in a contact centre and have solid understanding of call centre metrics
  • Experience working with home loans or within the banking and finance industry is desirable
  • Possess excellent communication and interpersonal skills. with a team focused attitude and good attention to detail
  • Have a positive attitude and the ability to pick up processes and systems quickly
The successful candidates will need to provide references for the last 5 years from direct managers that can be verified through HR/Payroll and undergo a national and international police check.

If this role is for you please apply now!
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 17.09.2018
 Sydney
 Permanent / Full Time

Call Centre Officer - Banking

A busy national Mortgage provider is seeking customer service officers with knowledge of mortgages to answer queries in relations to their mortgage
A large national mortgage provider is seeking individuals with financial services experience ideally in banking to handling inbound calls in relation to customer mortgages. Your role will having performing the following tasks -
  • Answering incoming calls and resolving inquiries relating to variations to a mortgages from fixing, partial discharges, refinances, changes of security from existing mortgage customers 
  • Resolving customer queries and complaints
  • Liaising with internal departments with regards to discharges, variations & settlements
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
The successful candidate will have:
  • Must have previous experience working in a call centre environment in banking and finance
  • Possess excellent communication and interpersonal skills, with a team focused attitude and good attention to detail
  • Have previous demonstrated customer service experience
This is a temp to permanent opportunity 
Successful applicants will need to undergo police and credit checks as well as references from previous employers 

Please APPLY NOW as we are interviewing immediately!
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 17.09.2018
 Sydney
 Permanent / Full Time

Senior Contact Centre Manager

Utilise your strategic skills to lead and develop a high performing culture and add value through identifying changes and working on projects.
Great opportunity to utilise your strategic skills to lead and develop a high performing culture and implement change and transformation projects.  Strong brand name in the finance sector with a positive people and service focused culture.  CBD Location.
  
RESPONSIBILITIES:
  
  • Lead and drive change across the contact centre
  • Create an engaging, high performing team culture
  • Coach and mentor staff to ensure they have the tools to perform at a high level and achieve on desired outcomes
  • Develop and implement a strategic strategy to improve efficiencies in the business
  • Identify new trends in customer service and incorporate these into the contact centre strategy
  • Act as a leading change agent to drive improvements and increase the customer experience across all teams in the contact centre
  • Work on projects to develop new technologies and streamline procedures
  • Ensure high levels of compliance are maintained and create a risk awareness culture
  • Build effective relationships with internal and external stakeholders
  
SKILLS/EXPERIENCE:
  • Strong contact centre management experience at a senior level
  • Excellent leadership skills
  • Strategic operator with strong business acumen
  • High level communication and relationship skills
  • Proven experience working on change and transformation projects
  • Financial services (mortgage) experience desirable
  
If this challenging and involved role appeal then please hit the Apply Button, or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
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 16.09.2018
 Sydney
 Permanent / Full Time

Mortgage Variations Officer

Seeking a Mortgage Variations Officer to join a national home loan provider to join their team based in Rhodes.
National home loan provider would like an enthusiastic individual who has a passion for customer service, have demonstrated administrative skills and banking/financial background to join their team located at Rhodes Business Park. 

Responsibilities: 
  • To handle all post settlements mortgage variations such as changes in security, construction loans, partial discharges, etc.
  • Answer inbound calls professionally and within service level agreements. 
  • Manage client services inbox
  • Communicate effectively with internal and external clients, solicitors, and all stakeholders. 
  • Work autonomously and ownership of their work. 
To be considered, you will: 
  • Have strong customer service experience
  • Have recent experience working within banking/finance (in mortgages in desirable)
  • Have a professional phone manner
  • Strong time management/multitasking skills
  • A passion and desire to learn and succeed in the role
If this role is of interest, APPLY NOW or for more information, call Theresa Kong on 02 8042 1658 or theresa@employ.com.au
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 14.09.2018
 Sydney
 Permanent / Full Time

Customer Care Officer

Work for a progressive not-for-profit where you will develop relationships with Supporters to grow loyalty and increase revenue. Inner West Location.
Exciting opportunity to work for a forward thinking not-for-profit where you can add value and make a difference. Great company culture with good benefits. Inner West Location.
 
RESPONSIBILITIES:

  • Build and maintain quality relationships with supporters (donors) - new and existing
  • Seek to retain supporters who are looking to cancel their donation
  • Respond to a range of enquiries and providing a high level of service - change details, tax receipts and more
  • Inspire supporters and grow loyalty in order to increase revenue
  • Inputting donations into the database
  • Address supporter needs and resolve any issues in a timely manner
 
SKILLS:
  • Demonstrated customer service experience
  • High level communication and relationship skills
  • Good organisational skills
  • Ability to work in a team
  • Sound computer skills, especially with MS Office
 
If you are interested in this opportunity, then hit the apply button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com
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 14.09.2018
 Sydney
 Contract or Temp

Loans Administrator

Work in a positive team environment where you will be checking & verifying documents for personal loans and following up on missing details. CBD base.
Work for this growing financial services company in the CBD. This is a temporary role which could lead to a permanent position. This would suit someone with 1 to 2 years administration experience and looking for the next step in their career. 
  

RESPONSIBILITIES:

  • Prepare and verify supporting loan documentation
  • Follow up incomplete, inconsistent, missing or outstanding documentation from customers 
  • Conduct compliance and due diligence checks whilst adhering to legislative and policy requirements.
  • Create customer loan files 
SKILLS/EXPERIENCE:
  • Strong verbal and written communication skills
  • Administration experience
  • High level of accuracy and attention to detail
  • Great team playing attitude

If you are interested in this opportunity, then please hit the Apply Button or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
No Working Holiday Visas
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Total found: 21