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 16.08.2018
 Sydney
 Permanent / Full Time

Contact Centre Consultant

Work in a positive culture, in a service relate role dealing with inbound calls and supporting customers with queries on their mortgage.
A great opportunity has arisen to join this growing business and be part of an innovative and progressive company culture.  

RESPONSIBILITIES:
  • Responding to a range of enquiries from customers and brokers regarding mortgages
  • Providing a high level of service
  • Making changes to loan details
  • Dealing with variations to loans 
  • Handling new lead enquiries
  • Partial discharges and re-financing
  • Complete back office loan administration and online enquiries
  • Keeping accurate records and information up to date

SKILLS:

  • Experience working within a call centre environment would be ideal 
  • High level communication skills
  • Customer service focused
  • Good attention to detail
Rotating roster Monday to Friday 8am to 8pm and Saturday 9am to 5pm (would only work once every 4 to 6 weeks). 

This role would be starting on Monday, 3 September 2018. 

If this sounds of interest please hit APPLY NOW
APPLY FOR JOB
 16.08.2018
 Sydney
 Permanent / Full Time

Contact Centre Consultant

Work in a positive culture, in a service relate role dealing with inbound calls and supporting customers with queries on their mortgage.
A great opportunity has arisen to join this growing business and be part of an innovative and progressive company culture.  

RESPONSIBILITIES:
  • Responding to a range of enquiries from customers and brokers regarding mortgages
  • Providing a high level of service
  • Making changes to loan details
  • Dealing with variations to loans 
  • Handling new lead enquiries
  • Partial discharges and re-financing
  • Complete back office loan administration and online enquiries
  • Keeping accurate records and information up to date

SKILLS:

  • Experience working within a call centre environment would be ideal 
  • High level communication skills
  • Customer service focused
  • Good attention to detail
Rotating roster Monday to Friday 8am to 8pm and Saturday 9am to 5pm (would only work once every 4 to 6 weeks). 

This role would be starting on Monday, 3 September 2018. 

If this sounds of interest please hit APPLY NOW
APPLY FOR JOB
 16.08.2018
 Sydney
 Permanent / Full Time

Contact Centre Consultant

Work in a positive culture, in a service relate role dealing with inbound calls and supporting customers with queries on their mortgage.
A great opportunity has arisen to join this growing business and be part of an innovative and progressive company culture.  

RESPONSIBILITIES:
  • Responding to a range of enquiries from customers and brokers regarding mortgages
  • Providing a high level of service
  • Making changes to loan details
  • Dealing with variations to loans 
  • Handling new lead enquiries
  • Partial discharges and re-financing
  • Complete back office loan administration and online enquiries
  • Keeping accurate records and information up to date

SKILLS:

  • Experience working within a call centre environment would be ideal 
  • High level communication skills
  • Customer service focused
  • Good attention to detail
Rotating roster Monday to Friday 8am to 8pm and Saturday 9am to 5pm (would only work once every 4 to 6 weeks). 

This role would be starting on Monday, 3 September 2018. 

If this sounds of interest please hit APPLY NOW or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail karen@employ.com.au
APPLY FOR JOB
 16.08.2018
 Sydney
 Permanent / Full Time

Call Centre Officer - Mortgages

A busy national Mortgage provider is seeking customer service officers with knowledge of mortgages to answer queries in relations to
An expanding mortgage provider is seeking customer service professionals to join their team who have knowledge of mortgages. You will take pride in your work and love exceeding customer expectations.

As a Call Centre Officer, you will be responsible for:-
  • Answering incoming calls and resolving inquiries relating to variations to a mortgages from fixing, partial discharges, refinances, changes of security from existing mortgage customers 
  • Resolving customer queries and complaints
  • Liaising with internal departments with regards to discharges, variations & settlements
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
The successful candidate will have:
  • Previous experience working in a call centre environment ideally in financial services and preferably in Mortgages
  • Possess excellent communication and interpersonal skills, with a team focused attitude and good attention to detail
  • Have previous demonstrated customer service experience
  • Be flexible to work between the hours of 8:00am and 8.00pm - variety of shifts available with flexibility including weekends
For more information, please call Peter on 80421660 or email me on peter@employ.com.au
APPLY FOR JOB
 15.08.2018
 Sydney
 Contract or Temp

Data Entry Officer

Use your fast and accurate data entry speeds to enter in invoice, cheques and other documents. Immediate start!
Our client is a reputable global organisation who provides data capture, scanning and processing solutions for a range of clients nationally, including large financial institutions & telecommunications providers. 

RESPONSIBILITIES:
  • Processing cheque and invoice details
  • Processing and qualifying high volumes of documents, including scanned images
  • Navigating and updating a range of systems and databases in order to best meet client needs
  • Processing remittance advices
  • Working to KPI's and delivery on Service Level Agreements
SKILLS:
  • Previous data processing experience 
  • Accuracy & attention to detail
  • Ability to work in a fast paced environment and to deadlines
  • Strong work ethic
This is a part time ongoing temporary role - No Working Holiday Visas.  
This role would start on Thursday, 23 August 2018 

If this role interests you please APPLY NOW.
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 13.08.2018
 Sydney
 Contract or Temp

Customer Support Consultant

Provide high level service to support customers who are overseas and experiencing difficulties from loss of passport to medical issues.
Are you passionate about travel and going above and beyond to deliver a superior level of customer service? An exciting opportunity has come about to work in a team that provides Emergency Assistance to travellers holidaying overseas.
 
RESPONSIBILITIES:
  • Acting as the first point of contact for customers who are travelling and find themselves in a distressed situation - lost or stolen passport, luggage, medical issues etc.
  • Answering calls and providing customers with the necessary support and assistance
  • Liaising with various parties in order to resolve the customers problem
  • Making the necessary logistical arrangements
  • Keeping accurate and detailed case notes on the system
  • Handing over to other team members at the completion of your shift - ensuring all the necessary information is conveyed effectively
  • Liaising and working closely with the overseas partners on more complex cases
SKILLS:
  • Previous call centre or high level customer service experience
  • Emergency Assistance experience is highly desirable
  • Experience working shifts, including night shift, shifts are 7:30am - 8:00pm and 7:30pm - 8:00am Monday - Sunday (37.5 hours per week)
  • Excellent communication skills and a passion for providing a high level of service
  • Strong problem solving skills
  • Ability to remain calm when dealing with more complex matters
  • Strong written skills
  • Well travelled with a good geographical awareness
  • Being bilingual would be an advantage 
This is a 9 month contract with full on the job training provided.  You must be able to work a 24/7 roster.  Ideally you would be required to start on 27th August 2018.

As this is a 9 month contract no working holiday visas please.
 

If this role sounds like you please APPLY NOW.
APPLY FOR JOB
 13.08.2018
 Sydney
 Permanent / Full Time

Call Centre Officer - Mortgages

A busy national Mortgage provider is seeking customer service professionals to answer inbound calls and service daily inquiries. Opportunities to grow
An expanding mortgage provider is seeking customer service professionals to join their team. You will take pride in your work and love exceeding customer expectations.

As a Call Centre Officer, you will be responsible for:-
  • Answering incoming calls from existing mortgage customers regarding all mortgage related enquiries
  • Resolving customer queries and complaints
  • Liaising with internal departments with regards to discharges, variations & settlements
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
The successful candidate will have:
  • Excellent phone manner and can and can learn new things quickly
  • High attention to detail and demonstrated organisational skills
  • Previous experience working in a call centre environment would be an advantage ideally in financial services 
  • Experience in banking or mortgages will be highly regarded
  • Possess excellent communication and interpersonal skills, with a team focused attitude and good attention to detail
If you can interview this week and start on Monday the 20th of August, please call Peter on 80421660 or email me on peter@employ.com.au
APPLY FOR JOB
 10.08.2018
 Melbourne
 Permanent / Full Time

Customer Service Manager

Work for a global market leader in the technology space, leading a Customer Service & Dispatch Team. Melbourne based.
Great opportunity to work for this global, market leader in the technology space where you will be leading and managing the functions of the Customer Service and Dispatch Teams who provide solutions that improve efficiencies for their clients.
  
RESPONSIBILIES:
  
  • Overseeing the contact centre and staff to ensure that high levels of service are provided to clients
  • Ensure that all incidents are logged – telephone, web or e-mail
  • Coaching, mentoring and training staff to develop a high performing team
  • Setting and monitoring call quality and adherence to KPI’s
  • Providing support to business partners
  • Preparing reports
  • Implementing processes and streamlining procedures to enhance business efficiencies
  
SKILLS/EXPERIENCE:
  • Strong leadership skills
  • Previous Contact Centre Management experience
  • Ability to enhance the customer experience through technology
  • Experience in change management projects
  • Good analytic skills
  
If you are interested in this opportunity, then please hit the Apply Button or for further information, please call Karen Marden on (02) 8042 1655 or e-mail karen@employ.com.au
APPLY FOR JOB
 09.08.2018
 Sydney
 Permanent / Full Time

Senior Customer Service Officer

Leading mortgage lender seeking candidates with strong background in mortgages. Based in Rhodes and close to trains.
This organisation is an established financial services organisation specialising within outsourced mortgage processing. 

This is an customer service role handling complex post settlement mortgage enquiries - ranging from fixing, construction loans, product conversions, partial discharges, full discharges. Calls could be coming from customers, brokers and solicitors.

Responsibilities
  • Handling any post settlement variations in customer homeloans
  • Contacting customers or receiving calls and actively communicating with them to identify and understand their enquiry and resolve in a timely manner
  • Seek to resolve customer issues problems and concerns - take ownership of problems and find effective win win solutions
  • Record and capture all activity and keep file notes up to date 
  • Provide a personal interface between the Client and the Customer 
  • Assist with Indicative Payout Quotes
  • Assist in managing the group email inbox 
The successful candidate will have: 
  • Strong knowledge of mortgages will be highly advantageous especially within retentions, construction or discharges 
  • Experience in a call centre environment
  • Able to pick up processes and procedures quickly
  • Positive, can-do attitude with a warm and engaging personality
  • A passion for exceeding customers expectations
This organisation places a strong emphasis on customer service and professional development. This is a temp to perm role, you will be converted to permanent after successful completion of your 6 month probation period. 

For more information, please call Peter on 80421660 or email me on peter@employ.com.au
APPLY FOR JOB
 09.08.2018
 Sydney
 Permanent / Full Time

Call Centre Officer - Mortgages

A busy national Mortgage provider is seeking customer service professionals to answer inbound calls and service daily inquiries. Opportunities to grow
An expanding mortgage provider is seeking customer service professionals to join their team. You will take pride in your work and love exceeding customer expectations.

As a Call Centre Officer, you will be responsible for:-
  • Answering incoming calls from existing mortgage customers regarding all mortgage related enquiries
  • Resolving customer queries and complaints
  • Liaising with internal departments with regards to discharges, variations & settlements
  • Processing redraws and transfers 
  • Updating & maintaining the customer database
  • Providing the ultimate customer service experience
The successful candidate will have:
  • Previous experience working in a call centre environment ideally in financial services 
  • Experience in banking or mortgages will be highly regarded
  • Possess excellent communication and interpersonal skills, with a team focused attitude and good attention to detail
  • Have previous demonstrated customer service experience
  • Be flexible to work between the hours of 8:00am and 8.00pm - variety of shifts available with flexibility including weekends
For more information, please call Peter on 80421660 or email me on peter@employ.com.au
APPLY FOR JOB
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