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Supporter Care Officer

Work for a progressive not-for-profit where you will develop relationships with Supporters to grow loyalty & increase revenue.
Exciting opportunity to work for a forward thinking not-for-profit where you can add value and make a difference. Great company culture with good benefits. Inner West Location.  Part Time working Wednesday to Friday.

  • Build and maintain quality relationships with supporters (donors) - new and existing
  • Seek to retain supporters who are looking to cancel their donation
  • Respond to a range of enquiries and providing a high level of service - change details, tax receipts and more
  • Inspire supporters and grow loyalty in order to increase revenue
  • Making outbound calls to chase up missing payments
  • Inputting donations into the database
  • Address supporter needs and resolve any issues in a timely manner
  • Demonstrated customer service experience
  • High level communication and relationship skills
  • Good organisational skills
  • Ability to work in a team
  • Sound computer skills, especially with MS Office
If you are interested in this opportunity, then hit the apply button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail

The successful candidate will need to undergo a Police and Working with Children check.

 Permanent / Full Time

Document Preparation Officer

Use your knowledge of the mortgage process to prepare documents prior to Settlement. CBD Location.
Our client is a leading provider of outsourced mortgage processing solutions and they currently have an opportunity for someone to join their team in preparing mortgage documents. Must have experience in the process that is post credit and pre settlements.


  • Managing a pipeline of mortgage files 
  • Preparing all required loan documentation within agreed service levels
  • Following up on any missing or outstanding information
  • Managing and responding to client queries and requests
  • Identify and flag any errors
  • Loading instructions into the system


  • A solid understanding of the mortgage process
  • Previous experience with mortgage documentation
  • Excellent attention to detail
  • Ability to work in a fast paced environment
  • Strong communication & customer service skills

If you would like more information, please contact Karen Marsden on (02) 8042 1655 or email your resume to

No Working Holiday Visas
The successful applicant must be prepared to undergo a Police Check.
 Permanent / Full Time

Call Centre Officer

Based in Rhodes, a national Mortgage provider is seeking 6 call centre officers to interview early June and start on the 17th of June, 2019
A large national provider of home loans is seeking 6 call centre officers to join their expanding team in Rhodes, which is 150m from the train station.

The key role responsibilities include 
• Contacting customers or receiving calls and actively communicating with them to identify and understand their enquiry and resolve in timely manner
• Seek to resolve customer issues problems and concerns - take ownership of problems and find effective win win solutions
• Record and capture all activity and keep file notes up to date
• Provide a personal interface between the Client and the Customer
• Source and share information with team members
• Responsible for producing high quality outcomes
• Ensure compliance to company guidelines

To be suitable for this role you much demonstrate
- a stable work history
- Be willing to sit a national police check
- Be fully trained and pass key competencies
- Demonstrate your ability to go above and beyond for clients.

If your passionate about wanting to work in the banking industry and enjoy exceeding customer expectations, please call me on Peter 80421660 or email me your resume on
 Permanent / Full Time

Mortgage Retentions Officer

National Home Loan provider located in Sydney CBD seeking an enthusiastic retention officer to resolve problems and retain customers looking to leave
A nationally based household name in home loans is seeking a very confident customer retention officer. You will determine the issue as to why a customer is looking to discharge their home loan and find a practical solution that prevents the customer from leaving. 


  • Making outbound calls or receiving calls from customers that are looking to take their mortgage to another lender - and retaining that business
  • Locating and resolving the root causes of customer dissatisfaction
  • Provide tailored solutions to suit the needs of the customer 
  • Building strong relationships with customers
  • Record and capture all activity and keep file notes up to date
  • Meeting and exceeding targets
  • Previous experience in sales or retention
  • Experience in home loan industry
  • Self motivated with strong teamwork focus
  • Strong customer service skills 
  • High attention to detail and problem solving skills

For further information, please contact  Peter on (02) 8042 1660 or
 Contract or Temp

HR Compliance & Onboarding Administrator

We are seeking an experienced administrator for an ongoing temp role based in Macquarie Park. Build on your compliance and on boarding experience.
We are currently seeking an enthusiastic and hands on Administration Assistant to join the Recruitment, On boarding and Compliance team in Sydney.  This is an ideal role for someone with a high level of attention to detail and solid administration skills. 

Role responsibilities:
  • Responsible for the on boarding of sub contractors and technicians
  • Consult with Operation Teams on queries raised by workforce and manage issue to ensure contractors become work ready
  • Coordinate training and background training for new starters 
  • Provide accurate on boarding status updates as required.
  • Support the Compliance Team with administrative tasks as required
To be successful, you will have:
  • Previous experience in blue collar recruitment or compliance will be highly regarded 
  • A high level of attention to detail
  • The ability to maintain a high degree of confidentiality
  • Strong MS Office suite skills
  • Strong organisational and time-management skills with the ability to manage multiple tasks with accuracy
  • Strong communication skills both written and verbal
  • The ability to work under timeline pressures
  • Ability to work within a team environment and autonomously.
If successful in this role you would be required to undergo a national police check. 

This is a full time ongoing temp role please only apply if you have full working rights and available for an immediate start.

If this role sounds like you please APPLY NOW
 Contract or Temp

Customer Service Consultant

Provide high level customer service in the health sector, responding to enquiries and processing orders for medical equipment. Immediate Start!
Use your high-level customer service skills to work for a market leader in the medical field in a 3 month temporary role based in Macquarie Park. Competitive Salary. Immediate Start!

  • Taking inbound calls from hospitals, medical practices and the public regarding non-surgical medical products
  • Inventory management with calls regarding delivery of medical products
  • Following up on orders and taking ownership to ensure they are delivered in the time required
  • Liaising with Supply Chain regarding stock
  • Assisting customers payment issues
  • Processing orders for non-surgical medical equipment into SAP
  • Promoting other products 
  • Develop positive working relationships with customers 
  • Engaging with team members to drive outcomes and achieve KPI’s and targets
  • Excellent communication skills
  • High level customer service experience
  • Experience dealing with medical products
  • Calm and level headed manner
  • Knowledge of SAP required
  • Accuray and attention to detail

If you are interested in this great opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail
 Permanent / Full Time

Communications Consultant

Varied role where you will prepare media packs for events, assisst with PR Programs, build relationships with clients. B2B Technology experience.
A great opportunity has arisen to work for this small, but growing Communications Agency where you will prepare media packs for events, assist with PR programs, social media and deal with clients to build relationships.

  • Support Account Managers with enquiries from Journalists
  • Developing relationships with Clients and Key Media contacts
  • Drafting of media facing materials for the PR Programs
  • Contribute story ideas for blogs, Twitter etc.
  • Support the team with new business pitches – conduct research
  • Responsible for ensuing all features are evaluated and pitched and running product review programs
  • Work with others to manage event logistics, draft event documents, press packs and run sheets
  • Must have experience with clients in a B2B Technology field
  • Excellent written and verbal communication skills
  • Ability to build effective working relationships with internal and external parties
  • Highly organised with strong attention to detail
  • Sound social media skills
  • PR experience
If you are interested in this exciting opportunity, then please hit the ‘Apply Button’, or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail
 Contract or Temp

Mortgage Specialist - Role with a Difference

This role would suit someone who is an SME in the end to end mortgage process and keen on learning skills as a Business Analyst. 6 month contract
Work for this well established player in the financial services sector in a role where you will be supporting the IT Manager to roll out some new technology. Based in the heart of the CBD this is a 6 month contract. Must have experience in mortgage processing - back end after the mortgage application has been approved.

  • Assisting in the roll out of new technology 
  • Producing mortgage documents to assist with the new technology
  • Writing procedures
  • Building plans
  • Testing work flows
  • Gathering information
  • User testing
  • Writing test plans

  • Excellent knowledge of the end to end mortgage process
  • Good technical skills
  • Good problem solving skills
  • Strong communication skills
  • Ability to pick things up quickly
If you are interested in this great opportunity, then please hit the Apply Button or for more information, please call Karen Marsden on (02) 8042 1655 or e-mail
The successful candidate will need to undergo a Police Check
 Contract or Temp

Pega Senior System Architect

A large IT transformation project in banking mortgages is seeking a highly experienced Pega Senior System Architect, to design, build, and plan

A national provider of home loans and global banking organisation is seeking a Pega Senior Systems Architect to lead a team to design and build components of Pega enterprise applications to create/embellish a new banking platform. 

Your role will have you using the last version of Pega, conceptualising and configuring and customizing Pega enterprise applications, analysing system requirements, and building a new mortgage loan IT infrastructure. You will lead and guide the project and ensure the technical architecture is tested and functional and provide training to end users.
You will work as part of the senior management team coordinating the project team to ensure the business and technical architecture of the delivered solution matches customer and operator requirements.

Key experience requirements are as follows -

  • The ability to visualize and design a system that is both practical and streamlines existing processes, and upgrades existing technologies
  • The ability to evaluate and troubleshoot development issues and come up with creative practical solutions.
  • Pega Certified Senior System Architect (CSSA) is mandatory
  • Must have development experience in configuring and customizing Pega Customer Service for Financial Services (Pega CS for FS) industry application.
  • Must have working knowledge of the Pega CS for FS data model and OOTB Service Cases that are available in Pega CS for FS application.
  • Must have hands-on experience in Integrating with External Systems of Record for the Pega CS for FS application.
  • Must have hands-on experience in Activities, Flows, UI Rules, Data transforms, Decision Rules, Declarative rules, Correspondence, Integration Connectors and Services (REST, SOAP, File, etc.), CMIS Integration, Rule Inspector, Reports and Dashboards.
  • Must have working knowledge of Rule Versioning, Rule Sets and knowledge of Rule availability.
To be suitable, we are seeking the following -

- minimum 7 years on Pega and advanced knowledge required to help conceptualize and build this mortgage origination platform.
- Knowledge of the banking industry and exposure to projects in banking preferably mortgages
- Be available to start as soon as possible
- Be aware that this contract runs until December 2020
- Be prepared for full assessment of your Pega knowledge, planning and execution

For more information, please call Peter on 0412337457 or email me on
 Contract or Temp

Expressions of Interest - Admin, Customer Service, Reception, Data Entry

Register with us for any upcoming short or long-term temporary opportunities roles in banking, call centres, corporations & not-for-profits.
Employ is a CBD-based boutique recruitment agency that for over twenty years has set itself apart by cultivating quality relationships with client companies and candidates.
We are seeking experienced administration, data entry, customer service, and reception professionals for upcoming roles within a variety of organisations.
Temporary positions can be a great way to expand your areas of experience, re-enter the workforce, break into a new industry and establish yourself within a company. Contract lengths vary, offering flexibility for those looking for longer term opportunities or those with holiday plans. Working Holiday Visa holders welcome to register.

We are seeking candidates with the following qualities:
  • Strong customer service skills
  • Demonstrated experience using Microsoft Office; especially Word, Excel and Outlook
  • Proven ability to handle fast-paced work environments
  • Excellent communication skills, both written and verbal
  • High degree of organisation and attention to detail
  • Professional appearance and demeanour
We are seeking candidates who would like to work in the following areas:
  • Sydney Olympic Park
  • North Ryde/Macquarie Park
  • Moorebank
  • Inner West
  • CBD 
If you are interested in registering with us for any upcoming roles, please APPLY now.
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