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 Permanent / Full Time

Junior Solicitor

This role would suit someone who has recently been admitted as a lawyer and has experience in a mortgage processing background.
Work for a well established player in the financial services sector based in the heart of the CBD.

  • Quasi role - opeations and solicitor
  • Need to have mortgage processing background
  • Checking documents
  • Looking at variations - assessing things like subdivisions, strata plans 
  • Attending to legal enquiries through the inbox and providing advice
  • Doing Quality Assurance checks
  • Approval on PEXA/Settlements


  • Have recently been admitted as a lawyer
  • Mortgage processing experience
  • Problem solving skills
  • Strong attention to detail
  • Good communication skills

If you are interested in this opportunity, then please hit the Apply Button or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail
 Permanent / Full Time

Contact Centre Team Leader

Work in a progressive environment where you will be leading and developing a high performing team in this financial services contact centre.
Our client is an international technology company that provides outsource processing in Banking and Finance to one of Australia’s well known Mortgage providers. They are seeking an enthusiastic Customer Care Team Leader to join their expanding operation.
The Contact Centre is open 7 days a week with operating hours from 8:00am to 8:00pm Monday to Friday and 9:00am to 5:00pm on weekends and Public Holidays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.

  • Inspiring your team to achieve their potential (10 to 12 staff)
  • Providing coaching and support on calls and developing staff 
  • Conducting reviews
  • Managing staff performance and call compliance
  • Holding regular team meetings and ensure their participation and contribution
  • Developing a culture of high service standards and exceeding customer expectations
  • Conducting one on one coaching and training sessions and providing regular feedback on staff performance
  • Monitoring calls and ensuring KPI’s are being met, including handle times and adherence to schedule
  • Handling escalated complaints and build customer relationships
  • Continually strive for process improvement and contribute suggestions in management meetings 

  • Previous leadership experience in a contact centre environment
  • Excellent communication skills
  • Customer service focused
  • Ability to drive results through training, coaching and mentoring
  • Strong problem solving skills
  • Highly organised
  • Flexibilty to work a rotating roster as required

Successful candidates will be required to undergo relevant referee, police and insolvency checks.
For more information, please contact Karen Marsden on 02 8042 1655, or email your resume to
Please note that only short listed candidates will be contacted.
 Permanent / Full Time

Risk Analyst

Work for a global organisation in their mortgage division - use your Risk & Compliance experience to design & implement a Risk Management Framework.
A great opportunity has arisen to join this well-established organisation where you will be managing assurance functions within their mortgage division, while reviewing and building new foundations of controls that will underpin the operational compliance of the business.  This would suit someone with 2 to 3 years in a similar role.

  • Design, implement and review operational and compliance risk management frameworks
  • Ensure risk frameworks are in line with current Privacy, AFSL and NCCP legislation
  • Identify operational risks and design appropriate controls to mitigate these
  • Provide internal direction, guidance and advice on risk matters, controls, regulations, client policies, current procedures
  • Investigate, manage control breaches or failures
  • Manage client stakeholder relationships 
  • Lead compliance and assurance measures through senior internal management
  • Provide training and guidance to management to ensure internal controls and processes are adhered too
  • Manage a team of assurance professionals
  • Experience in a Risk and Compliance management role
  • Previous experience working in the banking/finance industry
  • Strong analysis and conceptual skills 
  • Good leadership skills
  • Excellent relationship and influencing skills
  • NCCP and AFSL knowledge is required
If you are interested in this great opportunity, then please hit the 'Apply Button" or for more information please call Karen Marsden on (02) 8042 1655 or e-mail
 Contract or Temp

Business Analyst - Pega

Use you strong experience as a Business Analyst to work on a Pega Digital Transformation Project within the financial services sector.
Great opportunity to drive outcomes and deliverables on Digital Transformation Projects (Pega) that will really turn this financial service business on its head. 
  • Met with key stakeholders to define business and operational requirements for IT projects
  • Lead design sessions in collating requirements and developing new systems to enhance business processes
  • Gather requirements and put together costings and monitor financial spend
  • Follow best practice to ensure projects deliver the right solutions for the business
  • Create system specifications, diagrams and charts to provide direction to relevant parties
  • Deliver presentations, business requirements and workflow designs and other relevant documentation for application roll outs
  • Monitor project deadlines and adherence to schedules
  • Proven track record as a Business Analyst working on IT Transformation projects
  • Working experience in Pega development projects
  • Strong analytical and problem-solving skills
  • Excellent relationship management experience
  • Experience in the full software lifecycle
  • Experience working in an Agile environment
If you are interested in the great opportunity, then please hit the Apply Button, or for further information, please call Karen Marsden on (02) 8042 1655 or e-mail
The successful candidate will need to undergo Police and Background Checks.
 Contract or Temp

Customer Service Consultant

Use your strong customer service skills to work in this inbound contact centre - No Sales! Ongoing temporary role with a view to permanent.
Our client provides outsourced processing in Banking and Finance to one of Australia’s well known Mortgage providers. They are seeking a number of operators to join their expanding team in their Contact Centre to start on 1st April 2019.
The Call Centre is open 7 days a week with operating hours from 8am to 8pm Monday to Friday and 9:00am to 5:00pm on weekends and Public Holidays. You must be available to work a 37.5 hour week within the above hours on a rotating roster.
  • Working in an inbound contact centre
  • Dealing with enquiries from customers regarding their mortgage
  • Actioning and responding to requests in a timely manner
  • Making any minor adjustments
  • Keeping file notes up to date in the system
  • Handling any problems or resolving issues in a professional manner
  • Working to Service Level Agreements and KPI's

  • Experience in Customer Service roles
  • Strong communication skills
  • Team playing manner
  • Positive attitude
  • Computer skills  
Successful candidates will be required to undergo relevant referee, Police and Insolvency Checks. 
No Working Holiday Visas.

For more information, please contact Jessica Bartolotti on 02 8042 1657, or email your resume to
 Contract or Temp

Dev Ops / Agile Solution Lead

This DevOps Solution lead will support the development of new offerings ,capabilities and is responsible for designing processes & tech solutions
This role will be pivitol in delivering all DevOps assessments & implementations across the APAC region.
The candidate must demonstrate strong innovative & technical leadership to both external customers and internal onshore and off shore delivery teams, ensuring that the service is continually improving and adding value.


  • Primarily responsible for the implementation of DevOps processes, services, assets and training materials to the project and operational teams
  • Delivering technology consulting services to clients, including DevOps Assessments and Implementations
  • Provide clients with technical expertise in Release Automation, Software Configuration Management, Environment Management & Testing Lifecycle Management.
  • Lead DevOps strategy and assessment consulting engagements for clients
  • Participate in large deals with a specific focus on application / infrastructure technology transformation through DevOps
  • Develop an in-house continuous integration / continuous delivery solution accelerator platform
  • Lead DevOps alliances / partnerships like Puppet, Chef etc.. Should have a specific focus on revenue models, joint “go-to-market” strategies and capability building
  • Assist to create a dedicated career track for DevOps associates
  • Participate in multiple industry events and client forums to articulate and present DevOps perspectives, insights, offerings and points of view.
  • Strong and demonstratable knowledge of Continuous Intergration – Continuous Delivery / DevOps concepts & tools
  • Strong and demonstratable knowledge of Software Engineering
  • Strong technical foundation in (most of the following)
    • o Agile Tools (Rally / JIRA / TFS / Collabnet or other Agile tools)
    • o Virtualisation (VMWare / VirtualBox / KVM etc)
    • o Cloud Computing (Azure / Rackspace Cloud / AWS etc)
    • o Infrastructure Automation (Chef / Puppet etc..)
    • o Scripting Languages (Ruby / JRuby, Python etc..)
    • o Application Servers, servlet containers and web servers (Websphere etc..)
    • o SCM practices & tools (SVN, GIT, Mercurial etc.)
    • o Continuous Integration Tools (Jenkins, Cruise, Hudson etc..)
  • Strong and demonstrable knowledge of Agile Testing & Engineering practices
  • Strong leadership, communication and presentation skills
  • Expertise in SCRUM or KANBAN agile methodology
  • At least 15 years’ background in IT
  • Over 5 years of DevOps consulting and implementation experience
  • Experienced in developing DevOps processes and Technology Solutions
  • Over 5 years’ experience with virtualization concepts and technologies & experienced in designing, installing, administering and troubleshooting in a cloud environment (public / private / hybrid)
  • Previous experience in Pega and/or MuleSoft DevOps delivery
  • Certified SCRUM Master, SCRUM Coach
  • SAFe Agilist or SAFe Program Consultant
For further information please contact Jessica Bartolotti on 8042 1657 or
 Contract or Temp

MuleSoft Technical Lead

Our client is a large outsourced banking organisation looking for strong MuleSoft Technical Lead to join them on a new digital transformation project
As an API & Integration Technical Lead, you will have to lead the consultative discovery of the client’s business goals, objectives, and challenges, and come up with effective solutions, primarily driven by MuleSoft as the API platform of choice. The primary objective of this role is to design API solutions in collaboration with partners (MuleSoft), onsite client interface/visits, engagement/solution development and implementation support/follow-up. 
Under minimal supervision, your primary responsibility would be to architect & implement solutions, as well as act as an API & Integration SME. You will be responsible for technical leadership and delivery of project-based assignments including proof-of-concept, analysis, design/architecture, deployment and support of API & Integration solutions.
  • Understand requirements by effective collaboration with the customer and internal SMEs
  • Translate customer requirements into effective solutions, primarily driven by MuleSoft platform
  • Translate solutions into system architecture and design specifications, in collaboration with partners (MuleSoft), internal SMEs and Lead Solution Architect
  • Assist in the creation of functional use-cases and requirements definition for business and IT stakeholders, developing supporting artifacts and constructing abstraction models
  • Continually keep informed of industry technology in order to provide customers with the best possible solutions to meet their technical constraints and business objectives
  • Provide distinguished leadership through demonstration of subject matter expertise in the areas of Integration & API Management
  • Write with superior grammar and choice of verbiage, and review client deliverable before they are delivered
  • Should have the ability to technically mentor other team members
Position Requirements:          
  • Engineering Graduate Degree, preferably in Computer Science or Information Technology
  • 6 to 10 years of overall IT experience, with 3+ years of experience in the areas of Software Oriented Architecture (SOA), API Management & Integration
  • Ability & prior experience to elicit high-level requirements & convert them into solution architecture & design
  • Prior experience in owning and delivering technical deliverables, including mentoring a team of technical associates
  • Prior experience in implementing Java / J2EE solutions, including scripting solutions
  • At least 2 years of experience (including project experience) in the field of API Management & Integration, using MuleSoft platform
  • Prior Hands-On experience in Mule ESB & MuleSoft API Management platforms
  • Prior Hands-On experience in developing web services (REST & SOAP)
  • Excellent understanding of the concepts of Open APIs
  • Prior exposure to retail banking domain would be advantageous
Please feel free to call Jessica Bartolotti for further information on 02 8042 1657 or email to 
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