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 22.05.2022
 Sydney
 Permanent / Full Time

Sales Specialist- Banking

Seeking very strong sales person to retain customer looking to leave the bank and negotiate and build strong relationships
  • Work from Home and in the newly renovated office
  • Training provided
  • Strong customer problem solving skills required
  • $70K+ super plus incentive
  • Immediate start
A busy mortgage provider is seeking an experienced sales person who will be resolving customer problems and building brand loyalty. You will seek the reason they are looking to discharge their mortgage with the company and then determine an appropriate strategy of how to retain the customer and stop them from leaving the business.

RESPONSIBILITIES:
  • Receiving and making calls to customers that are looking to discharge their mortgage to another lender - and retaining that business
  • Locating and resolving the root causes of customer dissatisfaction
  • Provide tailored solutions to suit the needs of the customer 
  • Making changes to their home loan arrangements
  • Building strong relationships with customers
  • Record and capture all activity and keep file notes up to date
  • Meeting and exceeding targets
SKILLS:
  • Previous experience in sales or retention,
  • Customer service or call centre experience in banking dealing with complex inquires
  • Self motivated with strong teamwork focus
  • Strong customer service skills 
  • High attention to detail and problem solving skills
  • Able to meet and exceed sales targets
This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.

The successful candidate will need to undergo Police & Background Checks.

If this role sounds like you please APPLY NOW!
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 22.05.2022
 Sydney
 Permanent / Full Time

Mortgage Settlement Coordinator

Amazing opportunity available in a our client settlements team, attend settlement, prepare instructions. Permanent role with remote work opportunities
Our client is recruiting for multiple Certification Officers to join a thriving team in an exciting company displaying longevity in the mortgage and legal space. 

Best Elements:
  • Permanent full-time position with job security
  • Structured training programme
  • Support for career progression goals
  • Great team culture and updated offices
  • Sydney CBD location near major public transport routes
  • Opportunity to work from home in a hybrid model
Day to Day:
  • Booking and co-ordinating settlement functions
  • Certify all mortgage security documents
  • Accurately enter information into PEXA
  • Prepare all required loan documentation within agreed service levels
  • Follow up on any missing or outstanding information
  • Manage and respond to client queries and requests
  • Identify and flag any errors
  • Work toward Settlement deadline
Previous Skills:
  • Experience in mortgages
  • Understand the pre-settlement and settlement process
  • Experience as a Paralegal, Conveyancer, Verifications and Document Preparation for home loan applications
  • Clear knowledge of PEXA
  • Able to articulate previous experience
  
We look forward to receiving your application. For any questions, call me on 02 8310 5696 or email me at jenna@employ.com.au, for a confidential discussion about your career ambitions.

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 22.05.2022
 Sydney
 Permanent / Full Time

Administration Support Officer

Excellent customer service and administration opportunity, develop and grow in a leader within the mortgage space. Secure and full time permanent role
This exciting opportunity as an Administration Support Officer is for someone looking to progress their career into an industry that is stable and showing growth. Our client in the mortgage and legal space is looking for someone with call centre or receptionist experience. 
  • Permanent full time role
  • Based in the Sydney CBD near major transport routes
  • Reception and administration role 
  • Secure company with room for growth and development
  
RESPONSIBILITIES:
  • Handling a range of calls from Brokers, Solicitors and other parties on a daily basis
  • Conducting ID checks before supplying clients with any information
  • Looking up information and reading notes on the system to assist clients with their queries, such as requests around settlements
  • Transferring calls to other parts of the business as required
  • Communicating via email and phone
  • Keeping records and information updated on the system
  • General administration and filing duties
  
SKILLS/EXPERIENCE:
  • Experience in a Guest Services/Concierge role or some Contact Centre experience
  • Excellent phone and communication skills
  • Highly developed customer service skills
  • Ability to work to tight deadlines in a fast paced environment
  • Team player
Please contact me on 02 8310 5696 or email jenna@employ.com.au with any questions. 
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 19.05.2022
 Sydney
 Permanent / Full Time

Team Leader, Mortgages

Manage the daily running of the mortgage Post Settlement and Registration team. Grow your career in a perm role!
Manage the daily running of the mortgage Post Settlement and Registration team. Grow your career as a Team Leader in the mortgage space in a permanent job.

Our client is a leader in the mortgage processing and legal services space, successfully operating for over 20 years in the industry. They are seeking a talented team leader responsible for managing the efficient day-to-day running of the Home Loan Post Settlement and Registration teams. Provide business support to deliver a high level of service to its clients and contribute to overall improvement and success within the company. 
  
  
What you will be doing : 

Motivate and lead a team in mortgage post-settlements and registrations
  • Allocate, forecast and plan work within the team
  • Ensure adherence to client SLAs
  • Manage escalations with files
  • Educate stakeholders on the settlement process and procedures
  • Implement new processes and techniques for stakeholder management and customer service
About you : 
  • Strong people management skills
  • Ideally, experience in property, legal or financial services
  • Passionate about coaching and driving a team
  • Previous Team Leader experience
  
Look forward to receiving your application and helping you grow your career. If you have any questions, please reach out to Jenna Fletcher on 02 8310 5696 or email jenna@employ.com.au.
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 19.05.2022
 Sydney
 Permanent / Full Time

Lead Business Analyst

Seeking a Senior Business Analyst with Banking experience ideally mortgage related project.
A national provider of home loans is seeking and experienced Senior Business Analyst to drive best business practice and manage change and transformation of a house hold name in home loans. 

You will be gathering and defining business requirements, driving best practice and conduct extensive modelling , designing efficient business processes, assisting with application design and engaging and communicating with stakeholders in major technology projects.
 
The Senior Business Analyst will have strong data analysis and modelling capability, designing requirements for secure data exchanges for financial services industry. Use your acquired knowledge to analyze and plan best practice and requirements to ensure successful project implementation.

 
KEY RESPONSIBILITIES 
  • Meet with key business stakeholders to define business, financial, and operations requirements and systems goals to satisfy business needs.
  • Lead design sessions in prototyping and developing new systems for the purpose of enhancing business processes, operations, and information process flow.
  • Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications.
  • Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the needed artifacts 
  • Create systems models, specifications, diagrams, and charts to provide direction to technical teams and programmers.
  • Assist in the enforcement of project deadlines and schedules.
  • Deliver informative, well-organized presentations, business requirements and workflow designs, use case documents and relevant documentation of the application roll outs.   
  • Develop and implement best practice standards for the UMP business analysis teams and provide guidance and direction and plan activities
  • Assist in the enforcement of project deadlines and schedules and deliver informative well organised presentations 

 SKILLS & KNOWLEDGE:
  • Proven experience in performing a Senior Business Analysis activities on technology projects in the banking arena
  • Strong business process knowledge, Domain experience in Financial services (Mortgage processing) is an advantage.
  • Strong ability to lead interact with business and technical stakeholders.
  • Excellent understanding of customers goals and objectives.
  • Excellent analytical, mathematical, and creative problem-solving skills.
  • Highly developed communication skills, both written and oral with a proven ability to create strong working relationships with managers and staff and prepare strong presentations communicating the road map forward
  • Proven analysis and problem solving skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Experience of the full software development lifecycle and Agile software development including concepts such as Sprints,  User Stories, and Product Backlog.
If you are interested, please contact Helen @ helen@employ.com.au.
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 16.05.2022
 Sydney
 Permanent / Full Time

Home Loan Discharge Specialist

Exciting opportunity in the discharge team within a secure leading company in the residential mortgage space. Good client relations skills required.
Our client is a leader in mortgage processing and legal services, working in partnership with the big banks in Australia. Provide high level support to clients and prepare the discharge of mortgages.
  • Permanent Full Time
  • Hybrid Model
  • CBD Location
  • Supportive Culture
  • Growth Opportunities
ABOUT THE ROLE:
  • Preparation of all Discharge matters from client instructions
  • Dealing with a range of phone calls on a daily basis from Brokers, Solicitors and other parties
  • Checking documents to ensure compliant
  • Lodging request for security packets
  • Updating systems with relevant information
  • Instruct solicitors
  • Provide final payout figures prior to settlement and the reconciliation of funds banked after settlement
  • Communicating via phone and e-mail with key stakeholders daily
ABOUT YOU: 
  • A good knowledge of the mortgage process - post settlements
  • Strong verbal communication skills - phone based
  • Excellent attention to detail
  • Ability to prioritise workload
  • Ability to work in a fast paced environment

We look forward to receiving your application.

For further information, please call Jenna Fletcher on 02 8310 5696 or e-mail jenna@employ.com.au
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 16.05.2022
 Sydney
 Permanent / Full Time

Loan Writer

Pre assess and package homeloan applications and case manage files to completions, busy team and cert 4 in mortgage broking required.
  • Mix of working from home and the office
  • Must hold Certificate IV in Finance and Mortgage Broking
  • Loan writing and packaging experience 
  • Case manage and pre assess home loan applications
  • All leads provided
  • $75K plus super
A national home loan provider is seeking a credit officer to pre assess home loan applications and be part of a growing team of 8. You will handle and case manage home loan variations and pre-assess  application, resolve credit  enquiries and ensure smooth completion of credit approvals of home loans.

To be suitable for this role you will have been a credit officer in home loans or a mortgage broker or been part of a pre assessment team in home loans. Fantastic team and flexibility and opportunity to grow. 

In this role you will:
  • Pre assess home loan applications and loan package this to the credit team for final approval and case manage the file from beginning to end.
  • Review completed application and ensure all required documentation supplied
  • Order valuations, and complete employment checks
  • Follow up calls with customer to educate, advise outcome and next steps
  • Manage all allocated files within the agreed service levels 
  • Respond to email and phone enquiries from customers and franchises.
For more information please contact Fie on fie@employ.com.au or call 83105697.
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 13.05.2022
 Sydney
 Permanent / Full Time

Mulesoft Application Integration Engineer/Architect

A leading IT firm is seeking a Mulesoft Development Engineer/Architect to develop and design new interfaces and has knowledge to maintain existing
A national mortgage provider is seeking a Mulesoft APPs Dev Engineer to assist them with some developments of some major IT projects.

As the API and Implementation Senior Applications Developer you will be implementing effective integration solutions using Mulesoft 4+ latest version.

You will provide analysis, design, development and deployment of support of API and Integration solutions.

Responsibilities will include


  • Understanding integration requirements through customer interaction and through SME's
  • Translate customer requirements into interface specifications using Mulesoftt
  • Work on and learn Pega in this role as an opportunity exists to develop in Pega and learn Pega latest version
  • Design interfaces taking into consideration required secruity and NFR requirements
  • Develop test and deploy interfaces
  • Work in an agile environment.
  • Implement solutions and be the primary and act as the API & Integration technical expert
  • Be able to test interfaces and diagnose issues at all levels

You will require strong working knowledge and expertise on Mulesoft Version 4.+ latest version and know how to setup and operate Mule ESB and Mulesoft API Management platforms. Exposure to Pega is a excellent benefit but you will the opportunity to learn this on the job if no Pega experience.

For more information, please call Peter on 0412337457 or email me on peter@employ.com.au
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 11.05.2022
 Sydney
 Permanent / Full Time

Customer Relationship Officer/ Customer Service

Seeking very strong customer service skills ideally with financial service experience to retain customer looking to leave the bank and negotiate
  • Work from Home options/ hybrid role
  • Training provided
  • Strong customer problem solving skills required
  • $70K plus super plus incentive
  • Immediate start
A busy mortgage provider is seeking an experienced customer service person who has experience in retaining customers from leaving the business. You will be resolving customer problems and building brand loyalty. You will seek the reason they are looking to discharge their mortgage with the company and then determine an appropriate strategy of how to retain the customer and stop them from leaving the business.

RESPONSIBILITIES:
  • Receiving and making calls to customers that are looking to discharge their mortgage to another lender - and retaining that business
  • Locating and resolving the root causes of customer dissatisfaction
  • Provide tailored solutions to suit the needs of the customer 
  • Making changes to their home loan arrangements
  • Building strong relationships with customers
  • Record and capture all activity and keep file notes up to date
  • Meeting and exceeding targets
SKILLS:
  • Previous experience in sales or retention
  • Self motivated with strong teamwork focus
  • Strong customer service skills 
  • High attention to detail and problem solving skills
This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.

The successful candidate will need to undergo Police & Background Checks.

For more information, please email me on fie@employ.com.au
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 11.05.2022
 Sydney
 Contract or Temp

SQL Developer/SQL Optimisation

A major Banking institution is seeking an experienced SQL DBA to work on 80% enhancements and 20% new code development, seeking SQL optimisation exp
A national provider of home loans is seeking an experienced Banking SQL Developer to design enhancements and write new code, develop and design combinations of scripts, programs, and high quality database solutions. You will have banking experience in SQL projects,  build appropriate functional reporting deliverables, scripts for data migrations, software support services to customers to resolve product use and multi-product/platform problems, and/or questions relating to application software, database data issues, core banking issues.

  • You must be strong on T SQL and breaking down complex code at a granular level
  • Seeking someone that is strong at Database Tuning and SQL performance measuring
  • The role is 80% code enhancements, reverse engineering and 20% new code development
  • Reviewing SQL code at a granular level and making enhancements
  • .NET skills would be also highly regarded 
  • Banking experience or financial services experience desired
  • Availability to start in the next 2 weeks. 
  • Ideally Seeking 6- 10 years experience in SQL DBA
  • Be willing to be tested on your knowledge of SQL Databases, TSQL and problem solving thinking with technical examples that will be shown to you 

You will also execute problem management process by analyzing recurring incidents and identifying root cause, and resolve these as your expertise will be called upon to help the existing team. We are looking for problem solvers, who can multi task across different applications and technologies and who can work independently.  
 
Core Responsibilities:
  • Design and develop SQL databases, scripts to setup, configure and manage databases, and write applications that interface SQL Databases.
  • Answer questions and be the SQL database guru, trouble shooting and run test plans and scripting, review operation, configuration, customization.
  • Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
  • Provide alerts and situation status information to management.
  • Co-ordinate critical customer issues as well as new product and/or system implementations.
  • Initiate process improvements for internal and external customers.
  • Identify and perform a variety of independent analysis and problem resolution assignments.

Skills, Experience & Qualifications:
  • Strong SQL development skills in a banking environment  
  • You will have knowledge of setting up SQL databases, configuring and maximising performance, and security
  • Strong knowledge of SSIS and SSRS required
  • TSQL knowledge required
  • SQL Optimisation
For more information, please call Peter on 0412337457 or email your resume to peter@employ.com.au
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Total found: 18