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 23.01.2020
 Sydney
 Permanent / Full Time

Mortgage Retention Officer

A household name in mortgages nationally is seeking a retentions officer to resolve problems and retain customers looking to leave to a competitor.
A household name in home loans is seeking a very confident customer retention officer who will be based in their Rhodes office. 
With your excellent customer service and problem solving skills, you will determine the underlying cause as to why a customer is looking to discharge their home loan. 

RESPONSIBILITIES:
  • Making outbound calls or receiving calls from customers that are looking to discharge their mortgage to another lender - and retaining that business
  • Locating and resolving the root causes of customer dissatisfaction
  • Provide tailored solutions to suit the needs of the customer 
  • Building strong relationships with customers
  • Record and capture all activity and keep file notes up to date
  • Meeting and exceeding targets
SKILLS:
  • Previous experience in sales or retention
  • Experience in the Banking & Finance industry is desirable
  • Self motivated with strong teamwork focus
  • Strong customer service skills 
  • High attention to detail and problem solving skills
This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym which includes classes.

For more information, please call Peter on 80421660 or email me on peter@employ.com.au
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 23.01.2020
 Sydney
 Permanent / Full Time

Mortgage Retention Officer

A household name in mortgages nationally is seeking a retentions officer to resolve problems and retain customers looking to leave to a competitor.
A household name in home loans is seeking a very confident customer retention officer who will be based in their Rhodes office. 
With your excellent customer service and problem solving skills, you will determine the underlying cause as to why a customer is looking to discharge their home loan. 

RESPONSIBILITIES:
  • Making outbound calls or receiving calls from customers that are looking to discharge their mortgage to another lender - and retaining that business
  • Locating and resolving the root causes of customer dissatisfaction
  • Provide tailored solutions to suit the needs of the customer 
  • Building strong relationships with customers
  • Record and capture all activity and keep file notes up to date
  • Meeting and exceeding targets
SKILLS:
  • Previous experience in sales or retention
  • Experience in the Banking & Finance industry is desirable
  • Self motivated with strong teamwork focus
  • Strong customer service skills 
  • High attention to detail and problem solving skills
This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym which includes classes.

For more information, please call Peter on 80421660 or email me on peter@employ.com.au
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 21.01.2020
 Sydney
 Contract or Temp

Test Lead - Automation and Manual Testing

A large banking transformation project is requiring a Test Lead to manage a team in manual, automation testing and performance testing.

 
A national provider of home loans is seeking a Test Lead to manage Pega testing applications to ensure high quality output and functionality.
  • Knowledge of formulating test plans, strategy, Daily Status Reports
  • Lead a team of 3/4 testers in Manual and Automation testing and Performance Testing.
  • Pega exposure highly desired and but not essential project runs to Dec 2020 and even possibly longer.
  • Seeking 5 years experience as a Test lead in banking/Financial services environment
  • This is an immediate start Tuesday the  28th of January or 10th of February.
 
 
You will be responsible for the day-to-day testing aspects of the large transformation project for a Financial services customer. You will formulate a test plan strategy that is suitable for the banking and finance sector specifically mortgages.
 
The project will be delivered through an Agile development life cycle. The Test Lead will be required to plan and coordinate the testing of the functionality within a Sprint lifecycle. Your role will be to ensure successful quality delivery of new applications, lead and inspire your team and ensure testing is completed as required time frames.
 
 
 
KEY RESPONSIBILITIES :
  • Lead a team of 3, Test/QA Plan, preparation of test cases, daily status reporting, execution of manual and automated testing processes and defect management.
  • Oversee all aspects of testing/QA including system integration testing, User acceptance testing and performance testing. Meet manage and drive outcomes as required by project requirements and timelines
  • Be highly proactive in escalating issues around quality, traceability and understanding of customer requirements. 
  • Ensure your team members are meeting required testing specifications and deadlines
  • Management of the Applications Testing Solution to ensure high quality of services are delivered and develop test plans and strategy
  • Maintain an effective relationship with client, Project Manager, Programme Manager, Product Manager and SCRUM Master.
  • QA and monitor team estimation process for projects/BAU to ensure variances between actual effort and estimated effort are below agreed engagement threshold
  • Timely and appropriate escalation of issues to ensure the integrity of the Solution Test Team and that service delivery targets are met
  • Effective risk management
  • Manage work allocation to meet test service deliverables, engagement demands.
  • Manage the project testing team to ensure high and consistent quality delivery of services
  • Removal of any / all obstacles that may be impeding the team’s progress
  • Proactively anticipates any problems and opportunities for improvement
  • Conducts pre-planning so the sprint team can focus on delivering its sprint commitments
  • Effective reporting of the Testing progress.
  • Supporting the SCRUM Master and the Product Owner
  • Successful delivery within within the constraints of cost, time and quality.
 
REQUIREMENTS:
  • 3-5 years Test Lead experience is desired in a banking or financial services application.
  • Understand requirements and prepare test cases. 
  • Proactive communication and problem resolution
  • knowledge of both manual and automated testing covering functional and performance testing.
  • Experience in Functional, Performance, Security and Vulnerability testing
  • Deliver daily status reports
  • Advanced Test and QA management skills
  • Previous experience in Integration projects such as MuleSoft
  • Good interpersonal and written communication skills
  • Problem solving abilities
  • Ability to quickly grasp new ideas and technological concepts
  • Knowledge of Agile practices
  • Previous experience in large transformation projects
For more information, please call Peter on 80421660 or email me on peter@employ.com.au
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 07.01.2020
 Sydney
 Contract or Temp

PEGA Senior System Architect

We are seeking a Pega Senior System Architect to start January 2020. You will be working on a green fields project using cutting edge latest versions
An established national provider of home loans is  seeking an experienced PEGA Senior System Architect to join them on an exciting new greenfield's  project.

This role will require you to be involved with designing and building components of PEGA applications and partner with both the client and the business team to develop high quality deliverables across all phases of the project. You will be involved in a major overall and technology implementation working with experts in each technology being implemented. Working with an established team of Pega professionals you will design and building a new front end to banking platform.

RESPONSIBILITIES: 
  • Involved in all phases of the project from participating in the requirements, design and build phases; delivering high-quality deliverables, through to user acceptance testing.
  • You will work as part of a project team to ensure the business and technical architecture of the delivered solution matches customer requirements.
  • Provide technical training and user support to technical and business groups.
REQUIREMENTS: 
  • Minimum 5 years of development experience on Pega Platform. Experience in latest Pega versions We are using 8.2, 8.3  
  • Pega Certified Senior System Architect (CSSA) is preferred
  • Must have development experience in configuring and customizing Pega Customer Service for Financial Services (Pega CS for FS) industry application.
  • Must have working knowledge of the Pega CS for FS data model and OOTB Service Cases that are available in Pega CS for FS application.
  • Must have hands-on experience in Integrating with External Systems of Record for the Pega CS for FS application.
  • Must have hands-on experience in Activities, Flows, UI Rules, Data transforms, Decision Rules, Declarative rules, Correspondence, Integration Connectors and Services (REST, SOAP, File, etc.), CMIS Integration, Rule Inspector, Reports and Dashboards.
  • Ability to work collaboratively in a team to brainstorm, plan and develop new features.
For more information, please contact Peter Duncan on 02 8042 1660 or via email peter@employ.com.au
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