Are you a superstar sales professional looking for a step into the banking and mortgages industry then this role may be a perfect fit for you. 

Due to rapid growth in the mortgage industry my client is looking to expand their mortgage retention team and are looking for a number of sales agents to come on board. 

You will be responsible for retaining customers who are at risk of leaving the business by understand the customers needs, building brand loyalty, exceeding their expectations and educating them on products and services.  

RESPONSIBILITIES:

• Receiving and making calls to customers that are looking to discharge their mortgage to another lender - and retaining that business
• Locating and resolving the root causes of customer dissatisfaction
• Provide tailored solutions to suit the needs of the customer 
• Making changes to their home loan arrangements
• Building strong relationships with customers
• Record and capture all activity and keep file notes up to date
• Meeting and exceeding targets

SKILLS:

• Previous experience in sales or retention is a must
• Self motivated with strong teamwork focus
• Strong customer service skills 
• High attention to detail and problem solving skills
• Able to meet and exceed sales targets
• Able to build rapport and relationships with customers 
• Attitude and being a go getter is everything

This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.

The successful candidate will need to undergo Police & Background Checks.

If this role sounds like you please APPLY NOW!

• Work from Home and in the newly renovated office
• Training provided
• Strong customer problem solving skills required
• $70K+ super plus incentive
• Immediate start

A busy mortgage provider is seeking an experienced sales person who will be resolving customer problems and building brand loyalty. You will seek the reason they are looking to discharge their mortgage with the company and then determine an appropriate strategy of how to retain the customer and stop them from leaving the business.

RESPONSIBILITIES:

• Receiving and making calls to customers that are looking to discharge their mortgage to another lender - and retaining that business
• Locating and resolving the root causes of customer dissatisfaction
• Provide tailored solutions to suit the needs of the customer 
• Making changes to their home loan arrangements
• Building strong relationships with customers
• Record and capture all activity and keep file notes up to date
• Meeting and exceeding targets

SKILLS:

• Previous experience in sales or retention,
• Customer service or call centre experience in banking dealing with complex inquires
• Self motivated with strong teamwork focus
• Strong customer service skills 
• High attention to detail and problem solving skills
• Able to meet and exceed sales targets

This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.

The successful candidate will need to undergo Police & Background Checks.

If this role sounds like you please APPLY NOW!

Manage the daily running of the mortgage Post Settlement and Registration team. Grow your career as a Team Leader in the mortgage space in a permanent job.

If you are interested, please contact Helen @ helen@employ.com.au.

Our client is a leader in mortgage processing and legal services, working in partnership with the big banks in Australia. Provide high level support to clients and prepare the discharge of mortgages.

• Permanent Full Time
• Hybrid Model
• CBD Location
• Supportive Culture
• Growth Opportunities

ABOUT THE ROLE:

• Preparation of all Discharge matters from client instructions
• Dealing with a range of phone calls on a daily basis from Brokers, Solicitors and other parties
• Checking documents to ensure compliant
• Lodging request for security packets
• Updating systems with relevant information
• Instruct solicitors
• Provide final payout figures prior to settlement and the reconciliation of funds banked after settlement
• Communicating via phone and e-mail with key stakeholders daily

ABOUT YOU: 

• A good knowledge of the mortgage process - post settlements
• Strong verbal communication skills - phone based
• Excellent attention to detail
• Ability to prioritise workload
• Ability to work in a fast paced environment

We look forward to receiving your application.

For further information, please call Jenna Fletcher on 02 8310 5696 or e-mail jenna@employ.com.au

• Mix of working from home and the office
• Must hold Certificate IV in Finance and Mortgage Broking
• Loan writing and packaging experience 
• Case manage and pre assess home loan applications
• All leads provided
• $75K plus super

A national home loan provider is seeking a credit officer to pre assess home loan applications and be part of a growing team of 8. You will handle and case manage home loan variations and pre-assess  application, resolve credit  enquiries and ensure smooth completion of credit approvals of home loans.

To be suitable for this role you will have been a credit officer in home loans or a mortgage broker or been part of a pre assessment team in home loans. Fantastic team and flexibility and opportunity to grow. 

In this role you will:

• Pre assess home loan applications and loan package this to the credit team for final approval and case manage the file from beginning to end.
• Review completed application and ensure all required documentation supplied
• Order valuations, and complete employment checks
• Follow up calls with customer to educate, advise outcome and next steps
• Manage all allocated files within the agreed service levels 
• Respond to email and phone enquiries from customers and franchises.

For more information please contact Fie on fie@employ.com.au or call 83105697.

• Understanding integration requirements through customer interaction and through SME's
• Translate customer requirements into interface specifications using Mulesoftt
• Work on and learn Pega in this role as an opportunity exists to develop in Pega and learn Pega latest version
• Design interfaces taking into consideration required secruity and NFR requirements
• Develop test and deploy interfaces
• Work in an agile environment.
• Implement solutions and be the primary and act as the API & Integration technical expert
• Be able to test interfaces and diagnose issues at all levels

You will require strong working knowledge and expertise on Mulesoft Version 4.+ latest version and know how to setup and operate Mule ESB and Mulesoft API Management platforms. Exposure to Pega is a excellent benefit but you will the opportunity to learn this on the job if no Pega experience.

For more information, please call Peter on 0412337457 or email me on peter@employ.com.au

• Work from Home options/ hybrid role
• Training provided
• Strong customer problem solving skills required
• $70K plus super plus incentive
• Immediate start

A busy mortgage provider is seeking an experienced customer service person who has experience in retaining customers from leaving the business. You will be resolving customer problems and building brand loyalty. You will seek the reason they are looking to discharge their mortgage with the company and then determine an appropriate strategy of how to retain the customer and stop them from leaving the business.

RESPONSIBILITIES:

• Receiving and making calls to customers that are looking to discharge their mortgage to another lender - and retaining that business
• Locating and resolving the root causes of customer dissatisfaction
• Provide tailored solutions to suit the needs of the customer 
• Making changes to their home loan arrangements
• Building strong relationships with customers
• Record and capture all activity and keep file notes up to date
• Meeting and exceeding targets

SKILLS:

• Previous experience in sales or retention
• Self motivated with strong teamwork focus
• Strong customer service skills 
• High attention to detail and problem solving skills

This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.

The successful candidate will need to undergo Police & Background Checks.

For more information, please email me on fie@employ.com.au