• Immediate start temp to perm 
• Work from home and in the office
• Full training and laptop provided
• Excellent team and management
• Career progression
• Seeking strong financial services experience or similar 
• Learn and progress in your career
• Proven understanding of mortgage processing

A national provider of home loans and Big four banking institute is seeking  experienced mortgage processing officer who can start immediately or as soon as possible. Flexibility, training and work from home and excellent management are some of the benefits of this organisation with the opportunity to your grow your career. 
  
Duties will include -

• Log applications in the access database.
• Validate and review title production requests, and submit to Credit team for decisioning.
• Instruct and correspond with panel solicitors with settlement of title production and mortgage requests.
• Record and manage deceased estate customers – liaising with internal or external stakeholders to finalise the estate.
• Respond to email and phone enquiries from clients, and franchisees within service standards.
• Manage all allocated files within the agreed service levels as directed by the Team Manager.

Role Requirements:

• Minimum one year experience within a banking environment.
• Proven understanding of mortgage processing
• Strong skills in both written and spoken communication.
• Attention to detail and ability to multi-task, working quickly and accurately.
• Ability to prioritize work and perform under pressure.
• Positive attitude and ability to relate well to other team members.
• Intermediate level Microsoft and computer based system skills with the ability to quickly input data or locate information.

For more information, please call Fie on 8310 5697 or email your resume to fie@employ.com.au

• Full training provided - Major Bank
• Starting Monday, 11th July 2022
• Office based in Rhodes and close to Rhodes station 
• Work from Home options after training
• Temporary role with a view to permanent
• Must be able to work a rotating roster  Monday to Sunday
• Police and Bankruptcy checks required
• All references checked and verified

Our client provides outsourced processing in Banking and Finance to one of Australia’s well-known Mortgage providers. They are seeking 5 operators to join their expanding team in their Contact Centre to start on 11th July 2022. This position is located within Rhodes Business Park. 

The Call Centre is open 7 days a week with operating hours from 8am to 8pm Monday to Friday and 9:00am to 5:00pm on weekends and Public Holidays. You must be available to work a 37.5 hour week within the above hours on a rotating roster. Ongoing temporary role with the potential go to permanent.  

We are looking for people with:  

• Contact centre experience or strong customer service experience
• Ability to work in a fast-paced environment  
• Experience working towards KPI’s  
• Well-presented  
• Exceptional phone manner 
• Excellent customer service experience
• Attention to detail
• reliable and punctual
• Like learning new skills and information
• Stable work history
• Be willing to learn and grow and develop

 Responsibilities: 

• Receiving a high volume of inbound calls from customers regarding their mortgage  
• Efficiently actioning requests  
• Resolving problems and issues in a timely and professional manner  
• Keeping file notes up to date in the system 

We are essentially looking for people with the right attitude and phone manner so if you believe you have this please contact Fie on fie@employ.com.au

• Work from Home and in the office in Rhodes (NSW)
• Training provided
• Strong customer problem solving skills required
• Immediate start

A busy mortgage provider is seeking an experienced retentions, sales or customer relationship person to retain customers from leaving the business. You will be resolving customer problems and building brand loyalty. You will seek the reason they are looking to discharge their mortgage with the company and then determine an appropriate strategy of how to retain the customer and stop them from leaving the business.

RESPONSIBILITIES:

• Receiving and making calls to customers that are looking to discharge their mortgage to another lender - and retaining that business
• Locating and resolving the root causes of customer dissatisfaction
• Provide tailored solutions to suit the needs of the customer 
• Making changes to their home loan arrangements
• Building strong relationships with customers
• Record and capture all activity and keep file notes up to date
• Meeting and exceeding targets

SKILLS:

• Previous experience in sales, retention or customer service 
• Self motivated with strong teamwork focus
• Strong customer service skills 
• High attention to detail and problem solving skills
• Negotiation skills
• Able to handle complex inquiries 

This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.

The successful candidate will need to undergo Police & Background Checks.

For more information, please email me on fie@employ.com.au

A national provider of home loans is seeking an experienced Banking SQL Developer to design enhancements and write new code, develop and design combinations of scripts, programs, and high quality database solutions. You will have banking experience in SQL projects,  build appropriate functional reporting deliverables, scripts for data migrations, software support services to customers to resolve product use and multi-product/platform problems, and/or questions relating to application software, database data issues, core banking issues.

• You must be strong on T SQL and breaking down complex code at a granular level
• This is a development role and overseeing progress of other SQL developers and DBA's and trouble shooting issues, handon and developing your own project requirements.
• Present to senior stakeholders technical data and development
• Seeking someone that is strong at Database Tuning and SQL performance measuring
• The role is 80% code enhancements, reverse engineering and 20% new code development
• Reviewing SQL code at a granular level and making enhancements
• .NET skills would be also highly regarded 
• Banking experience or financial services experience desired
• Ideally Seeking 6- 10 years experience in SQL DBA
• Be willing to be tested on your knowledge of SQL Databases, TSQL and problem solving thinking with technical examples that will be shown to you 

You will also execute problem management process by analyzing recurring incidents and identifying root cause, and resolve these as your expertise will be called upon to help the existing team. We are looking for problem solvers, who can multi task across different applications and technologies and who can work independently.  
 
Core Responsibilities:

• Design and develop SQL databases, scripts to setup, configure and manage databases, and write applications that interface SQL Databases.
• Answer questions and be the SQL database guru, trouble shooting and run test plans and scripting, review operation, configuration, customization.
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
• Provide alerts and situation status information to management.
• Co-ordinate critical customer issues as well as new product and/or system implementations.
• Initiate process improvements for internal and external customers.
• Identify and perform a variety of independent analysis and problem resolution assignments.

Skills, Experience & Qualifications:

• Strong SQL development skills in a banking environment  
• You will have knowledge of setting up SQL databases, configuring and maximising performance, and security
• Strong knowledge of SSIS and SSRS required
• TSQL knowledge required
• SQL Optimisation

For more information, please call Peter on 02 8310 5699 or email your resume to peter@employ.com.au

• Understanding integration requirements through customer interaction and through SME's
• Translate customer requirements into interface specifications using Mulesoftt
• Work on and learn Pega in this role as an opportunity exists to develop in Pega and learn Pega latest version
• Design interfaces taking into consideration required secruity and NFR requirements
• Develop test and deploy interfaces
• Work in an agile environment.
• Implement solutions and be the primary and act as the API & Integration technical expert
• Be able to test interfaces and diagnose issues at all levels

You will require strong working knowledge and expertise on Mulesoft Version 4.+ latest version and know how to setup and operate Mule ESB and Mulesoft API Management platforms. Exposure to Pega is a excellent benefit but you will the opportunity to learn this on the job if no Pega experience.

For more information, please call Peter on 0412337457 or email me on peter@employ.com.au

A large automation and digitalization project implementing Pega 8.3 and building a new banking platform is requiring Pega Developers/Architects.

This role will require you to be involved with design, build components of PEGA applications to automate streamline and digitalise the mortgage document management workflow system. Partnering with other business teams, you will develop high quality deliverables across all phases of various allocated projects and design build and further enhance a new front end to the banking platform.

To apply for this role, you will need to be in Australia and have entitlement to work. This role is working from home so you can be located anywhere in Australia.

RESPONSIBILITIES: 

• Applying your strong Pega knowledge you will help build and develop and design new and existing stages of a major project using the latest version of Pega
• Involved in all phases of the project from participating in the requirements, design and build phases; delivering high-quality deliverables, through to user acceptance testing.
• You will work as part of a project team to ensure the business and technical architecture of the delivered solution matches customer requirements.
• Provide technical training and user support to technical and business groups.

REQUIREMENTS: 

• Minimum 8 years of development experience on Pega Platform. Experience in latest Pega versions is preferable. We are using 8.2, 8.3
• You should be a Pega Certified Senior System Architect (CSSA)
• Must have development experience in configuring and customizing Pega Customer Service for Financial Services (Pega CS for FS) industry application.

For more information on this exciting opportunity, please contact Peter Duncan on 83105699 or via email peter@employ.com.au

• Full time permanent Role
• $72,171 annually plus bonus
• Offices located in Mulgrave - Onsite free parking!!
• Monday - Friday 8.30am-5pm  - No weekends required!!!!
  
  
  We are seeking driven individuals for a Client Services Manager role. 
  
  

Reporting to the branch manager, you will provide analytical and administrative support for the preparation of managed services proposals, print audits, statement of works, sales orders and manage client relationships during the sales and delivery process! You will be responsible for processing sales orders, coordinating stock, arranging deliveries, account meetings and reviews!

ABOUT THE ROLE

• Project manage and take overarching responsibility for Managed Services rollouts
• Assist Managed Services with analysing data collected from site audit
• Assist the MSC with recommendations on replacing and optimizing current devices and processes 
• Assist the MSC Consultant to create a proposal
• Assist when needed on the preparation and development of tenders and bids
• Produce a Statement of Works
• Facilitate milestone project meetings internally and externally.
• Communicate directly with clients in regards to schedules and deployment
• Deliver Managed Services clients expectations

ABOUT YOU

• Customer Service focused
• Fantastic communication skills
• Committed to business improvement
• A natural at building relationships and maintaining them 
• Committed to personal development 
• Able to multi task
• A fast learner

If you are interested in this fantastic career move hit the apply button!!!

Work with a big bank in Australia, develop your career in home loans and customer service with a leading mortgage provider. Our client seeks enthusiastic customer service advisors. 

 
ABOUT THE ROLE :

• Permanent full time role
• Based in the Sydney CBD
• Close to major transport route
• Minimum 1 years' experience working in a call centre
• Reception and administration role 
• Great opportunity with potential to learn new skills

This role would suit someone who has been in a Call Centre or Guest Services/Concierge role for approximately 12 months and looking to kick start your career where there is opportunity to grow and develop. Working for an established and expanding business, specialising in legal and mortgage services, based in the city near major public transport routes. 

BENEFITS:

• Permanent role with opportunity to progress your career
• Stable and growing company
• Convenient CBD location in new office space
• Supported to learn and develop
• Excellent company culture

  
RESPONSIBILITIES:

• Handling a range of calls from Brokers, Solicitors and other parties on a daily basis
• Conducting ID checks before supplying clients with any information
• Looking up information and reading notes on the system to assist clients with their queries, such as requests around settlements
• Transferring calls to other parts of the business as required
• Communicating via email and phone
• Keeping records and information updated on the system
• General administration and filing duties

  
SKILLS/EXPERIENCE:

• Experience in a Guest Services/Concierge role or some Contact Centre experience
• Excellent phone and communication skills
• Highly developed customer service skills
• Ability to work to tight deadlines in a fast paced environment
• Team player

Now is the time to apply, this could be an exciting beginning for you.

Any questions, give Jenna Fletcher a call on 02 8310 5696 or email jenna@employ.com.au

Our client is a leader in mortgage processing and legal services, working in partnership with the big banks in Australia. Provide high level support to clients and prepare the discharge of mortgages.

• Permanent Full Time
• Flexible work arrangement
• CBD Location
• Supportive Culture
• Growth Opportunities

ABOUT THE ROLE:

• Preparation of all Discharge matters from client instructions
• Dealing with a range of phone calls on a daily basis from Brokers, Solicitors and other parties
• Checking documents to ensure compliant
• Lodging request for security packets
• Updating systems with relevant information
• Instruct solicitors
• Provide final payout figures prior to settlement and the reconciliation of funds banked after settlement
• Communicating via phone and e-mail with key stakeholders daily

ABOUT YOU: 

• A good knowledge of the mortgage process - post settlements
• Strong verbal communication skills - phone based
• Excellent attention to detail
• Ability to prioritise workload
• Ability to work in a fast paced environment

We look forward to receiving your application.

For further information, please call Jenna Fletcher on 02 8310 5696 or e-mail jenna@employ.com.au